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Assisted living and memory care community
Orchard Pointe at Surprise Surprise, AZ
15048 & 15086 W Young St, Surprise, AZ 85374
- Licensed for 130 residents
- Directed care
- Private rooms
$5,900 to $7,900 a month
Estimated
Reina McRae
Integrity Senior Placement
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Learn about
Orchard Pointe at Surprise
From its state license
- Licensed by Arizona for 130 residents at directed care, the highest of the state's three assisted living care levels.
From the home's website
- Memory care program: Portraits, a Montessori-inspired memory care program
- Meals: Breakfast, lunch, and dinner daily in a full-service restaurant-style dining room
- Activities: Music, movement, and memory
- Outdoor space: Landscaped, secured outdoor courtyard
Also on the home's website
- Memory care
- Hospice care in place
- Respite stays
- Medication management
- Staff on site around the clock
- Dementia trained staff
- Private rooms
- Shared rooms
- Transportation
- Pets allowed
- Outings
- Chapel or faith services
- Housekeeping
- Laundry service
- Salon
- Courtyard
Address
Location
15048 & 15086 West Young Street, Bldg-B And Bldg-A, Surprise, AZ 85374Maricopa County
- Drainage Basin0.2 mi
- Fry's Food and Drug0.6 mi
- Belles Pharmacy0.2 mi
- Avenir Behavioral Health Center at SurpriseClosest hospital0.3 mi
- Banner Del E. Webb Medical CenterClosest emergency room1.8 mi
Arizona state record
What the inspections show
In Arizona, the Department of Health Services licenses assisted living homes and communities, inspects them and looks into complaints. Its record for each one is public on AZ Care Check (this home's record, opens in a new tab).
No deficiencies were cited at its last routine inspection (January 17, 2025, a visit that also looked into a complaint). 63% of similar communities had at least one cited at theirs.
4 deficiencies cited at the routine inspection before it, in 2024.
Its one complaint inspection in the past two years found nothing to cite. 13% of similar communities had no complaint inspection that led to a citation.
No enforcement action by ADHS in the past two years. The same is true of 33% of similar communities.
Across four inspections since February 2024, the state never cited the same area twice.
Last updated September 24, 2026.
License detailsLicense AL10472C, valid to July 31, 2027
- License number
- AL10472C
- Facility type
- Assisted living and memory care community
- Name on the license
- Orchard Pointe at Surprise
- Licensed capacity
- 130 residents
- Care level
- Directed care
- Effective
- August 1, 2026
- Expires
- July 31, 2027
- Licensed since
- August 25, 2017
- Manager of record
- Christine Sloan
- Chief administrative officer
- Amy Birkel
- For residents and staff
- (420) 400-8392
The full inspection record4 inspections on file since February 2024, 2 with deficiencies cited.
Last updated September 24, 2026.
2025
2024
August 28, 2024
- Administration R9-10-803.A.3.b.i-iiPlan of correction accepted
February 14, 2024
- Medical records R9-10-811.C.17Plan of correction accepted
- Directed care services R9-10-815.B.1Plan of correction accepted
- Emergency and safety R9-10-818.D.1Plan of correction accepted
- Emergency and safety R9-10-818.D.2.fPlan of correction accepted
Enforcement actions
AZ Care Check has no enforcement actions on file for this home.
How the figures above are counted
- Routine figures: 72 licensed assisted living centers with 100 or more beds in the Phoenix and Tucson areas whose last routine inspection, between September 2024 and September 2026, also looked into a complaint.
- Complaint and enforcement figures: 84 licensed assisted living centers with 100 or more beds in the Phoenix and Tucson areas licensed for the whole period, September 2024 to September 2026.
- A complaint inspection counts here when it cited at least one deficiency.
- Most ADHS enforcement actions are civil penalties (fines).
- An area is one section of Arizona's assisted living rules, such as Medication or Service plans.
- Counts only: ADHS does not rate or rank homes, and neither do we.
Our research
Learn more about Orchard Pointe at Surprise
Open a section for the details, each with where it came from and when we read it. Checked against state records in September 2026.
Overview
In our words
Orchard Pointe at Surprise is an assisted living center in two buildings on West Young Street in Surprise, listed by ADHS at 15048 and 15086 West Young Street (Bldg-B and Bldg-A). That license sets separate capacities: directed care services for 20 residents and personal care services for 110, with supervisory care services as well.
The company that runs it is Heritage Communities, headquartered in Omaha, NE, which has three other Arizona locations under the Orchard Pointe name: Orchard Pointe at Glendale, Orchard Pointe at Terrazza and Orchard Pointe at Arrowhead. According to the community's website, memory care follows a Montessori-inspired program called Portraits, with staff trained in dementia care on site 24 hours a day and a secure outdoor courtyard set aside for memory care residents. The site adds that respite stays run from two weeks to three months, and that the company has partnered with OnCare Health to bring healthcare services, hospice support among them, into the community.
Ask who works at night and how long the caregivers have been there. You cannot tell that from a photo, so ask in person.
Highlights
- Per ADHS, Orchard Pointe at Surprise is licensed at the directed care level for 130 residents, as of September 2026.
- Per the company, memory care centers on Portraits, a Montessori-inspired program for residents with Alzheimer's disease and other dementias.
- The website lists 85 life enrichment activities each week.
The details
- Operator
- Heritage Communities
- Sister communities
- Orchard Pointe at Glendale
- Orchard Pointe at Terrazza
- Orchard Pointe at Arrowhead
- Other names
- Orchard Pointe Operating LLC
- Company headquarters
- Omaha, NE
Care and services
In our words
ADHS licenses Orchard Pointe at Surprise at the directed care level, the highest of Arizona's three assisted living care levels, so it can take residents who cannot direct their own care, for example because of dementia or other cognitive impairment. The same license sets 20 places for directed care and 110 for personal care, and covers supervisory care services too.
The details
- Services offered
- Care levels licensed
- Directed care
- Personal care
- Supervisory care
- Memory care program
- Portraits, a Montessori-inspired memory care program
Daily life
In our words
According to the community's website, breakfast, lunch and dinner are served every day in a full-service, restaurant-style dining room. The week holds 85 life enrichment activities, one of them called music, movement, and memory, along with recreational trips and outings, religious services on site, a salon and barbershop, a movie theater and library, and exercise facilities and classes. Small pets are welcome and transportation is equipped with a chairlift. Residents have a personal 24-hour safety pendant call system, weekly housekeeping and laundry, central air conditioning, and a landscaped, secured outdoor courtyard.
The details
- Amenities
- Meals
- Breakfast, lunch, and dinner daily in a full-service restaurant-style dining room
- Activities
- Music, movement, and memory
- Features
- Outdoor space
- Landscaped, secured outdoor courtyard
Rooms
The details
- Room features
Pricing and payment
Prices
- Assisted living community
- $5,900 to $7,900 a monthEstimated
- Memory care
- From $6,255 a month
Prices tagged Estimated are not this home's own. Based on the published prices of 102 comparable communities, 1 in Surprise. Call or ask us for a verified price and whether a room is open.
Typical assisted living in Arizona: $5,500 to $9,000 a month, from our own market figures (September 2026).
The details
- Payment and what is included
Hospitals and the area
In our words
According to the community's website, it sits in The Orchards neighborhood of Surprise, near Surprise Stadium, in Maricopa County. The closest hospital of any kind is Avenir Behavioral Health Center at Surprise, about 0.27 miles away, and the closest with emergency services is Banner Del E. Webb Medical Center, about 1.78 miles away.
The details
- Neighborhood
- The Orchards
- Nearest emergency room
- Banner Del E. Webb Medical Center, 1.8 miles
- Nearest hospital
- Avenir Behavioral Health Center at Surprise, 0.3 miles
- Nearest pharmacy
- Belles Pharmacy, 0.2 miles
- Nearest grocery
- Fry's Food and Drug, 0.6 miles
- Nearest park
- Drainage Basin, 0.2 miles
- Hospitals within 10 miles
Name Miles Drive time Avenir Behavioral Health Center at Surprise 0.3 mi about 1 min Banner Del E. Webb Medical Center 1.8 mi about 9 min Destiny Springs Healthcare 2.4 mi about 11 min Banner Boswell Medical Center 6.3 mi about 20 min Drive times are typical, without traffic. Routing © openrouteservice by HeiGIT, data © OpenStreetMap contributors.
More details
The details
- Features
- Healthcare partner
- OnCare Health
Questions families ask
In our words
- What care level does Orchard Pointe at Surprise offer?
- It is licensed by ADHS at the directed care level, the highest of Arizona's three assisted living care levels, which is meant for residents who cannot direct their own care, such as people living with dementia. That license sets capacity for 20 residents in directed care and 110 in personal care.
- Does Orchard Pointe at Surprise offer memory care?
- Yes, according to its website: memory care follows Portraits, a Montessori-inspired program, with staff trained in dementia care on site 24 hours a day.
- What payment methods does Orchard Pointe at Surprise take?
- Per the company's website, Orchard Pointe Communities takes only private forms of payment, and the site also mentions Veteran's Aid and Attendance benefits.
- Who operates Orchard Pointe at Surprise?
- Heritage Communities, headquartered in Omaha, NE, runs it, along with Orchard Pointe communities in Glendale, Terrazza and Arrowhead, Arizona.
- Are pets allowed at Orchard Pointe at Surprise?
- Its website says small pets are welcome.
Details change, so call us to check anything important.
Integrity Senior Placement is an independent placement service, not this community. Our help is free to you.
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Reina McRae
Integrity Senior Placement, based in Scottsdale
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