Arden Villa LLC Queen Creek, AZ

Administration

The duties of the owner and manager: written policies, a caregiver in charge on site at all times, background checks, and telling ADHS about changes such as a new manager.

It is about who is accountable for care at any hour and whether the home runs by its own written rules.

Cited at 25% of similar homes in the past two years.

Ask on a tour Who is in charge when the manager is not here, and how do I reach them?

Staffing and staff records

Caregiver qualifications and records: skills checked before working alone, training, CPR and first aid cards, TB screening and fingerprint clearance on file.

It is about whether the people giving care have been trained and checked, and whether the home can prove it.

Cited at 34% of similar homes in the past two years.

Ask on a tour How are new caregivers trained, and how long before they work a shift alone?

Admission and residency agreements

What a home must have before a resident moves in, such as a recent health assessment and TB screening, and what the written residency agreement must say.

It is about whether the home knew a resident's needs on day one, and whether the family has the terms in writing.

Cited at 21% of similar homes in the past two years.

Ask on a tour May we read the residency agreement and the move-in assessment before we sign?

Resident rights

Dignity and privacy, protection of a resident's money and belongings, and a written copy of their rights at move-in.

These rules protect how a resident is treated as a person, not only the care they receive.

Cited at 5% of similar homes in the past two years.

Ask on a tour How do residents or families raise a complaint, and who answers it?

Directed care services

Care for residents who cannot direct their own care, such as many people with dementia: closer care planning, weight checks, and exits that are safe for them.

These rules protect residents who cannot speak up for themselves.

Cited at 26% of similar homes in the past two years.

Ask on a tour How do you keep residents with dementia safe without locking them in?

Medication

How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.

A missed, late or wrong dose can change how a resident feels and how safe they are.

Cited at 34% of similar homes in the past two years.

Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?

Emergency and safety

Disaster and evacuation drills, first aid supplies, and what staff must do and record after a resident's accident or injury.

It is about whether staff know what to do in an emergency, and whether the family hears about an injury.

Cited at 19% of similar homes in the past two years.

Ask on a tour When was the last fire drill, and how would you tell me if my parent were hurt?