Desert Springs Assisted Living, LLC Chandler, AZ

Emergency responder forms

A state law that requires a standard form for each resident, given to paramedics in an emergency: medicines, contacts, and care wishes.

It means paramedics get the facts they need quickly if a resident must go to the hospital.

Cited at 14% of similar homes in the past two years.

Ask on a tour Is the emergency form for each resident kept up to date? Where is it kept?

Staffing and staff records

Caregiver qualifications and records: skills checked before working alone, training, CPR and first aid cards, TB screening and fingerprint clearance on file.

It is about whether the people giving care have been trained and checked, and whether the home can prove it.

Cited at 34% of similar homes in the past two years.

Ask on a tour How are new caregivers trained, and how long before they work a shift alone?

Admission and residency agreements

What a home must have before a resident moves in, such as a recent health assessment and TB screening, and what the written residency agreement must say.

It is about whether the home knew a resident's needs on day one, and whether the family has the terms in writing.

Cited at 21% of similar homes in the past two years.

Ask on a tour May we read the residency agreement and the move-in assessment before we sign?

Medical records

Each resident's record: what care and medicine was given and by whom, required notices, and keeping records private.

Complete records let the next caregiver, a doctor or a hospital know what happened.

Cited at 17% of similar homes in the past two years.

Ask on a tour How do caregivers record medicines and care? Can family see the record?

Directed care services

Care for residents who cannot direct their own care, such as many people with dementia: closer care planning, weight checks, and exits that are safe for them.

These rules protect residents who cannot speak up for themselves.

Cited at 26% of similar homes in the past two years.

Ask on a tour How do you keep residents with dementia safe without locking them in?

Memory care

Rules added in 2025 for homes that offer memory care: dementia training hours for staff, written plans to prevent wandering, and assessments for each memory care resident.

They apply to residents living with dementia in a memory care setting.

Cited at fewer than 1% of similar homes in the past two years.

Ask on a tour How many hours of dementia training has each caregiver had this year?

Medication

How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.

A missed, late or wrong dose can change how a resident feels and how safe they are.

Cited at 34% of similar homes in the past two years.

Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?

Food service

Menus and snacks posted ahead, special diets, and food safety, such as keeping cold food at 41 degrees or below.

It is about meals that meet a resident's diet and are safe to eat.

Cited at 4% of similar homes in the past two years.

Ask on a tour May we see this week's menu, and how do you handle special diets?

Upkeep and hazards

A clean, safe building: chemicals locked away, hot water at a safe temperature, and nothing in the house that could cause a fall or an injury.

These are the everyday safety checks of the place a resident lives.

Cited at 27% of similar homes in the past two years.

Ask on a tour Where are cleaning products and medicines kept?

Building and rooms

The building itself: bedrooms (no more than two people, privacy), bathrooms, clean linen, and pool safety where there is a pool.

It is about a resident's own room and the shared spaces they use every day.

Cited at 3% of similar homes in the past two years.

Ask on a tour Who else would share the room, and how is privacy kept?