Assisted living home
Desert Hills Heart of Gold Assisted Living Surprise, AZ
14364 W Desert Hills Dr, Surprise, AZ 85379
- Licensed for 10 residents
- Directed care
$3,500 to $10,000 a month
Typical for assisted living homes in Arizona
Reina McRae
Integrity Senior Placement
Want to know if Desert Hills Heart of Gold Assisted Living has a room?
Learn about
Desert Hills Heart of Gold Assisted Living
From its state license
- Licensed by Arizona for 10 residents at directed care, the highest of the state's three assisted living care levels.
Address
Location
14364 West Desert Hills Drive, Surprise, AZ 85379Maricopa County
Arizona state record
What the inspections show
In Arizona, the Department of Health Services licenses assisted living homes and communities, inspects them and looks into complaints. Its record for each one is public on AZ Care Check (this home's record, opens in a new tab).
The state cited eight deficiencies at its last routine inspection (May 7, 2026, a visit that also looked into a complaint). 57% of similar homes had 3 or fewer at theirs.
7 deficiencies cited at the routine inspection before it, in 2025.
Two complaint inspections in the past two years led to a citation, and one other found nothing to cite. 60% of similar homes had none.
ADHS took three enforcement actions in the past two years, with civil penalties of $2,000 in all. 58% of similar homes had none.
Cited at more than one inspection since July 2025: Service plans (three inspections).
ADHS accepted its plan to correct each of the 16 deficiencies cited in the past two years.
Last updated September 24, 2026.
License detailsLicense AL12211H, valid to May 18, 2027
- License number
- AL12211H
- Facility type
- Assisted living home
- Name on the license
- Desert Hills Heart of Gold Assisted Living
- Licensed capacity
- 10 residents
- Care level
- Directed care
- Effective
- May 19, 2026
- Expires
- May 18, 2027
- For residents and staff
- (480) 787-9522
The full inspection record4 inspections on file since July 2025, 3 with deficiencies cited.
Last updated September 24, 2026.
2026
May 7, 2026
- Service plans R9-10-808.A.3.cPlan of correction accepted
- Directed care services R9-10-815.F.2.a-cPlan of correction accepted
- Medication R9-10-817.B.2.aPlan of correction accepted
- Medication R9-10-817.B.3.bPlan of correction accepted
- Medication R9-10-817.F.1Plan of correction accepted
- Emergency and safety R9-10-819.A.2Plan of correction accepted
- Upkeep and hazards R9-10-820.A.11Plan of correction accepted
- Upkeep and hazards R9-10-820.A.6Plan of correction accepted
2025
September 4, 2025
- Service plans R9-10-808.C.1.gPlan of correction accepted
July 8, 2025
- Fall prevention training A.R.S. § 36-420.01.APlan of correction accepted
- Staffing and staff records R9-10-806.A.10Plan of correction accepted
- Admission and residency agreements R9-10-807.B.1.a-bPlan of correction accepted
- Service plans R9-10-808.A.3.bPlan of correction accepted
- Service plans R9-10-808.C.1.aPlan of correction accepted
- Service plans R9-10-808.C.1.gPlan of correction accepted
- Personal care services R9-10-814.B.1-2Plan of correction accepted
Enforcement actions
July 27, 2026
AZ Care Check record of the enforcement action on July 27, 2026, opens in a new tabOctober 10, 2025
AZ Care Check record of the enforcement action on October 10, 2025, opens in a new tabSeptember 12, 2025
AZ Care Check record of the enforcement action on September 12, 2025, opens in a new tabMay 2, 2024
AZ Care Check record of the enforcement action on May 2, 2024, opens in a new tab
What was cited on May 7, 2026, in plain words
Service plans
Each resident's written care plan: what help they get, how often, and who gives it. Caregivers must follow the plan, record what they did, and update it when needs change.
The service plan is the day-to-day care a resident receives. Citations here are about plans missing, out of date, or not followed.
Cited at 29% of similar homes in the past two years.
Ask on a tour How often is the care plan reviewed, and can family take part?
Directed care services
Care for residents who cannot direct their own care, such as many people with dementia: closer care planning, weight checks, and exits that are safe for them.
These rules protect residents who cannot speak up for themselves.
Cited at 22% of similar homes in the past two years.
Ask on a tour How do you keep residents with dementia safe without locking them in?
Medication
How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.
A missed, late or wrong dose can change how a resident feels and how safe they are.
Cited at 32% of similar homes in the past two years.
Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?
Emergency and safety
Disaster and evacuation drills, first aid supplies, and what staff must do and record after a resident's accident or injury.
It is about whether staff know what to do in an emergency, and whether the family hears about an injury.
Cited at 19% of similar homes in the past two years.
Ask on a tour When was the last fire drill, and how would you tell me if my parent were hurt?
Upkeep and hazards
A clean, safe building: chemicals locked away, hot water at a safe temperature, and nothing in the house that could cause a fall or an injury.
These are the everyday safety checks of the place a resident lives.
Cited at 28% of similar homes in the past two years.
Ask on a tour Where are cleaning products and medicines kept?
These explain the rule, not what happened. The state's own report is on AZ Care Check.
How the figures above are counted
- Routine figures: 383 licensed assisted living homes with 6 to 10 beds in the Phoenix and Tucson areas whose last routine inspection, between September 2024 and September 2026, also looked into a complaint.
- Complaint and enforcement figures: 982 licensed assisted living homes with 6 to 10 beds in the Phoenix and Tucson areas licensed for the whole period, September 2024 to September 2026.
- A complaint inspection counts here when it cited at least one deficiency.
- Most ADHS enforcement actions are civil penalties (fines).
- An area is one section of Arizona's assisted living rules, such as Medication or Service plans. A repeat can be a different problem under the same section.
- Counts only: ADHS does not rate or rank homes, and neither do we.
Our research
Learn more about Desert Hills Heart of Gold Assisted Living
Overview
In our words
Desert Hills Heart of Gold Assisted Living is an assisted living home on West Desert Hills Drive in Surprise, licensed for 10 residents. It is licensed for directed care, the level for residents who need staff to direct their day, including many living with dementia.
Ask who works at night and how long the caregivers have been there. You cannot tell that from a photo, so ask in person.
Pricing and payment
Prices
- Assisted living home
- $3,500 to $10,000 a monthEstimated
These are typical monthly costs, not Desert Hills Heart of Gold Assisted Living’s own price. Source: Integrity Senior Placement market figures, September 2026, Arizona rates: shared room $3,500 to $5,000, private room $5,500 to $10,000. Call or ask us for a verified price and whether a room is open.
Details change, so call us to check anything important.
Integrity Senior Placement is an independent placement service, not this community. Our help is free to you.
Surprise
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Reina McRae
Integrity Senior Placement, based in Scottsdale
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