Eden Estates Assisted Living Queen Creek, AZ

Emergency responder forms

A state law that requires a standard form for each resident, given to paramedics in an emergency: medicines, contacts, and care wishes.

It means paramedics get the facts they need quickly if a resident must go to the hospital.

Cited at 18% of similar homes in the past two years.

Ask on a tour Is the emergency form for each resident kept up to date? Where is it kept?

Tuberculosis screening

TB screening for staff and residents, and yearly TB training for staff.

It is a basic infection control rule in a shared home.

Cited at 13% of similar homes in the past two years.

Ask on a tour How do you screen new staff and residents for TB?

Quality management

The home's own system for finding problems, such as falls and other incidents, fixing them, and reporting them to the owner on a set schedule.

A working system means a problem with one resident leads to a change that protects the others.

Cited at 3% of similar homes in the past two years.

Ask on a tour What happens after a resident falls? Who reviews it?

Staffing and staff records

Caregiver qualifications and records: skills checked before working alone, training, CPR and first aid cards, TB screening and fingerprint clearance on file.

It is about whether the people giving care have been trained and checked, and whether the home can prove it.

Cited at 29% of similar homes in the past two years.

Ask on a tour How are new caregivers trained, and how long before they work a shift alone?

Service plans

Each resident's written care plan: what help they get, how often, and who gives it. Caregivers must follow the plan, record what they did, and update it when needs change.

The service plan is the day-to-day care a resident receives. Citations here are about plans missing, out of date, or not followed.

Cited at 29% of similar homes in the past two years.

Ask on a tour How often is the care plan reviewed, and can family take part?

Medical records

Each resident's record: what care and medicine was given and by whom, required notices, and keeping records private.

Complete records let the next caregiver, a doctor or a hospital know what happened.

Cited at 14% of similar homes in the past two years.

Ask on a tour How do caregivers record medicines and care? Can family see the record?

Directed care services

Care for residents who cannot direct their own care, such as many people with dementia: closer care planning, weight checks, and exits that are safe for them.

These rules protect residents who cannot speak up for themselves.

Cited at 22% of similar homes in the past two years.

Ask on a tour How do you keep residents with dementia safe without locking them in?

Medication

How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.

A missed, late or wrong dose can change how a resident feels and how safe they are.

Cited at 32% of similar homes in the past two years.

Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?

Emergency and safety

Disaster and evacuation drills, first aid supplies, and what staff must do and record after a resident's accident or injury.

It is about whether staff know what to do in an emergency, and whether the family hears about an injury.

Cited at 19% of similar homes in the past two years.

Ask on a tour When was the last fire drill, and how would you tell me if my parent were hurt?