The Lodge at 14th Street Phoenix, AZ

Fall prevention training

A state law that requires every staff member to be trained in preventing falls and in helping a resident who has fallen.

Falls are a leading cause of injury in older adults, so this training matters for nearly every resident.

Cited at 17% of similar communities in the past two years.

Ask on a tour What fall training do caregivers get, and how often is it refreshed?

Emergency responder forms

A state law that requires a standard form for each resident, given to paramedics in an emergency: medicines, contacts, and care wishes.

It means paramedics get the facts they need quickly if a resident must go to the hospital.

Cited at 25% of similar communities in the past two years.

Ask on a tour Is the emergency form for each resident kept up to date? Where is it kept?

Tuberculosis screening

TB screening for staff and residents, and yearly TB training for staff.

It is a basic infection control rule in a shared home.

Cited at 15% of similar communities in the past two years.

Ask on a tour How do you screen new staff and residents for TB?

Opioid medication

Extra records required when a resident receives opioid pain medicine, such as the reason for each dose.

It matters for residents on opioid pain medicine.

Cited at 13% of similar communities in the past two years.

Ask on a tour How are pain medicines tracked and reviewed?

Quality management

The home's own system for finding problems, such as falls and other incidents, fixing them, and reporting them to the owner on a set schedule.

A working system means a problem with one resident leads to a change that protects the others.

Cited at 5% of similar communities in the past two years.

Ask on a tour What happens after a resident falls? Who reviews it?

Staffing and staff records

Caregiver qualifications and records: skills checked before working alone, training, CPR and first aid cards, TB screening and fingerprint clearance on file.

It is about whether the people giving care have been trained and checked, and whether the home can prove it.

Cited at 41% of similar communities in the past two years.

Ask on a tour How are new caregivers trained, and how long before they work a shift alone?

Admission and residency agreements

What a home must have before a resident moves in, such as a recent health assessment and TB screening, and what the written residency agreement must say.

It is about whether the home knew a resident's needs on day one, and whether the family has the terms in writing.

Cited at 30% of similar communities in the past two years.

Ask on a tour May we read the residency agreement and the move-in assessment before we sign?

Memory care

Rules added in 2025 for homes that offer memory care: dementia training hours for staff, written plans to prevent wandering, and assessments for each memory care resident.

They apply to residents living with dementia in a memory care setting.

Cited at 6% of similar communities in the past two years.

Ask on a tour How many hours of dementia training has each caregiver had this year?

Medication

How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.

A missed, late or wrong dose can change how a resident feels and how safe they are.

Cited at 37% of similar communities in the past two years.

Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?

Emergency and safety

Disaster and evacuation drills, first aid supplies, and what staff must do and record after a resident's accident or injury.

It is about whether staff know what to do in an emergency, and whether the family hears about an injury.

Cited at 38% of similar communities in the past two years.

Ask on a tour When was the last fire drill, and how would you tell me if my parent were hurt?

Upkeep and hazards

A clean, safe building: chemicals locked away, hot water at a safe temperature, and nothing in the house that could cause a fall or an injury.

These are the everyday safety checks of the place a resident lives.

Cited at 34% of similar communities in the past two years.

Ask on a tour Where are cleaning products and medicines kept?