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Assisted living and memory care community
Silver Birch of Midtown Phoenix, AZ
4000 N 3rd Ave, Phoenix, AZ 85013
- Licensed for 165 residents
- Directed care
- Private rooms
$6,000 to $8,000 a month
Estimated
Reina McRae
Integrity Senior Placement
Want to know if Silver Birch of Midtown has a room?
Learn about
Silver Birch of Midtown
From its state license
- Licensed by Arizona for 165 residents at directed care, the highest of the state's three assisted living care levels.
From the home's website
- Rooms or apartments: 140 rooms
- Apartment types: Studio, One-bedroom, Two-bedroom
- Meals: Three meals plus snacks served daily in a restaurant-style dining room
Also on the home's website
- Memory care
- Private rooms
- Shared rooms
- Private bathroom
- Transportation
- Pets allowed
- Outings
- Housekeeping
- Laundry service
Address
Location
4000 North 3rd Avenue, Phoenix, AZ 85013Maricopa County
- Lyceum Park0.5 mi
- Natural Grocers0.3 mi
- Walgreens0.5 mi
- Carl T. Hayden VA Medical CenterClosest hospital, with an emergency room0.7 mi
Arizona state record
What the inspections show
In Arizona, the Department of Health Services licenses assisted living homes and communities, inspects them and looks into complaints. Its record for each one is public on AZ Care Check (this home's record, opens in a new tab).
No deficiencies were cited at its last routine inspection (July 16, 2026, a visit that also looked into a complaint). 63% of similar communities had at least one cited at theirs.
No deficiencies at either of its last two routine inspections (2025 and 2026).
Three complaint inspections in the past two years led to a citation, and 14 others found nothing to cite. 50% of similar communities had 2 or fewer.
ADHS took four enforcement actions in the past two years, with civil penalties of $2,250 in all. 33% of similar communities had none.
Cited at more than one inspection since December 2023: Upkeep and hazards (six inspections), Administration (five inspections), Emergency and safety (five inspections), and 10 other areas.
ADHS accepted its plan to correct each of the 5 deficiencies cited in the past two years.
Last updated September 24, 2026.
License detailsLicense AL10641C, valid to February 28, 2027
- License number
- AL10641C
- Facility type
- Assisted living and memory care community
- Name on the license
- Silver Birch of Midtown
- Licensed capacity
- 165 residents
- Care level
- Directed care
- Effective
- March 1, 2026
- Expires
- February 28, 2027
- Licensed since
- March 13, 2018
- Manager of record
- Lenette Otero-Gross
- Chief administrative officer
- Jo Ellen Bleavins
- For residents and staff
- (480) 653-9500
The full inspection record23 inspections on file since December 2023, 9 with deficiencies cited.
Last updated September 24, 2026.
2026
2025
June 10, 2025
- Service plans R9-10-808.A.3.aPlan of correction accepted
2024
December 30, 2024
- First aid and CPR A.R.S. § 36-420.B.2Plan of correction accepted
October 24, 2024
- Emergency responder forms A.R.S. § 36-420.04.DPlan of correction accepted
- Directed care services R9-10-815.F.2.a.i-iiPlan of correction accepted
- Emergency and safety R9-10-818.D.2.a-fPlan of correction accepted
September 17, 2024
- Administration R9-10-803.C.1.gPlan of correction accepted
- Service plans R9-10-808.A.3.e.i.1-4Plan of correction accepted
- Service plans R9-10-808.A.3.e.iiPlan of correction accepted
- Service plans R9-10-808.C.1.aPlan of correction accepted
- Emergency and safety R9-10-818.A.6.a-ePlan of correction accepted
- Upkeep and hazards R9-10-819.A.1.aPlan of correction accepted
- Upkeep and hazards R9-10-819.A.3.aPlan of correction accepted
May 29, 2024
- Resident rights R9-10-810.B.1Plan of correction accepted
- Medication R9-10-816.B.3.bPlan of correction accepted
- Medication R9-10-816.F.3.dPlan of correction accepted
- Upkeep and hazards R9-10-819.A.4Plan of correction accepted
May 1, 2024
- First aid and CPR A.R.S. § 36-420.B.2Plan of correction accepted
- Fall prevention training A.R.S. § 36-420.01.APlan of correction accepted
- Emergency responder forms A.R.S. § 36-420.04.A.1-9Plan of correction accepted
- Administration R9-10-803.A.9Plan of correction accepted
- Staffing and staff records R9-10-806.A.4.a-bPlan of correction accepted
- Staffing and staff records R9-10-806.A.5.a-cPlan of correction accepted
- Staffing and staff records R9-10-806.A.7Plan of correction accepted
- Staffing and staff records R9-10-806.A.8.a-bPlan of correction accepted
- Staffing and staff records R9-10-806.A.10Plan of correction accepted
- Staffing and staff records R9-10-806.C.1.bPlan of correction accepted
- Resident rights R9-10-810.B.1Plan of correction accepted
- Personal care services R9-10-814.EPlan of correction accepted
- Directed care services R9-10-815.F.2.a.i-iiPlan of correction accepted
- Emergency and safety R9-10-818.D.2.a-fPlan of correction accepted
- Upkeep and hazards R9-10-819.A.1.aPlan of correction accepted
- Upkeep and hazards R9-10-819.A.3.aPlan of correction accepted
January 31, 2024
- Administration R9-10-803.C.1.wPlan of correction accepted
- Staffing and staff records R9-10-806.A.4.a-bPlan of correction accepted
- Staffing and staff records R9-10-806.A.7Plan of correction accepted
- Staffing and staff records R9-10-806.A.9Plan of correction accepted
- Staffing and staff records R9-10-806.A.10Plan of correction accepted
- Directed care services R9-10-815.E.1Plan of correction accepted
- Medication R9-10-816.F.1Plan of correction accepted
- Upkeep and hazards R9-10-819.A.1.bPlan of correction accepted
- Upkeep and hazards R9-10-819.A.9Plan of correction accepted
January 24, 2024
- Administration R9-10-803.C.1.wPlan of correction accepted
- Staffing and staff records R9-10-806.A.4.a-bPlan of correction accepted
- Service plans R9-10-808.A.3.cPlan of correction accepted
- Medical records R9-10-811.C.12Plan of correction accepted
- Medication R9-10-816.A.1.d.iiPlan of correction accepted
- Medication R9-10-816.B.3.bPlan of correction accepted
- Food service R9-10-817.A.1.cPlan of correction accepted
- Emergency and safety R9-10-818.D.2.a-fPlan of correction accepted
- Upkeep and hazards R9-10-819.A.1.aPlan of correction accepted
2023
December 26, 2023
- First aid and CPR A.R.S. § 36-420.B.2Plan of correction accepted
- Fall prevention training A.R.S. § 36-420.01.APlan of correction accepted
- Administration R9-10-803.C.1.k.iiiPlan of correction accepted
- Administration R9-10-803.C.1.wPlan of correction accepted
- Administration R9-10-803.E.1Plan of correction accepted
- Staffing and staff records R9-10-806.A.4.a-bPlan of correction accepted
- Staffing and staff records R9-10-806.A.10Plan of correction accepted
- Admission and residency agreements R9-10-807.C.4Plan of correction accepted
- Service plans R9-10-808.C.1.aPlan of correction accepted
- Resident rights R9-10-810.B.1Plan of correction accepted
- Medical records R9-10-811.C.13.a-dPlan of correction accepted
- Directed care services R9-10-815.B.1Plan of correction accepted
- Food service R9-10-817.A.1.cPlan of correction accepted
- Emergency and safety R9-10-818.D.2.a-fPlan of correction accepted
- Upkeep and hazards R9-10-819.A.1.aPlan of correction accepted
- Upkeep and hazards R9-10-819.A.14.aPlan of correction accepted
Enforcement actions
February 20, 2025
AZ Care Check record of the enforcement action on February 20, 2025, opens in a new tabJanuary 9, 2025
AZ Care Check record of the enforcement action on January 9, 2025, opens in a new tabDecember 3, 2024
AZ Care Check record of the enforcement action on December 3, 2024, opens in a new tabOctober 31, 2024
AZ Care Check record of the enforcement action on October 31, 2024, opens in a new tabMarch 26, 2024
AZ Care Check record of the enforcement action on March 26, 2024, opens in a new tabMarch 7, 2024
AZ Care Check record of the enforcement action on March 7, 2024, opens in a new tabFebruary 26, 2024
AZ Care Check record of the enforcement action on February 26, 2024, opens in a new tab
What was cited on June 10, 2025, in plain words
Service plans
Each resident's written care plan: what help they get, how often, and who gives it. Caregivers must follow the plan, record what they did, and update it when needs change.
The service plan is the day-to-day care a resident receives. Citations here are about plans missing, out of date, or not followed.
Cited at 50% of similar communities in the past two years.
Ask on a tour How often is the care plan reviewed, and can family take part?
These explain the rule, not what happened. The state's own report is on AZ Care Check.
How the figures above are counted
- Routine figures: 72 licensed assisted living centers with 100 or more beds in the Phoenix and Tucson areas whose last routine inspection, between September 2024 and September 2026, also looked into a complaint.
- Complaint and enforcement figures: 84 licensed assisted living centers with 100 or more beds in the Phoenix and Tucson areas licensed for the whole period, September 2024 to September 2026.
- A complaint inspection counts here when it cited at least one deficiency.
- Most ADHS enforcement actions are civil penalties (fines).
- An area is one section of Arizona's assisted living rules, such as Medication or Service plans. A repeat can be a different problem under the same section.
- Counts only: ADHS does not rate or rank homes, and neither do we.
Our research
Learn more about Silver Birch of Midtown
Open a section for the details, each with where it came from and when we read it. Checked against state records in September 2026.
Overview
In our words
Silver Birch of Midtown is a seven-story assisted living and memory care center at 4000 North 3rd Avenue in Phoenix (Maricopa County). ADHS licenses it as an Assisted Living Center-Directed, the highest of the state's three assisted living care levels, for 165 residents.
Its website describes 140 residences in studio, one-bedroom and two-bedroom layouts, with private and semi-private apartments that each have a private bathroom with a walk-in shower. The company, Silver Birch Living, says its memory care program has dementia-trained staff in a secure, calming environment, and that the community serves residents 55 and older from a range of financial backgrounds under a single monthly fee that varies with each resident's ability to pay. It also lists a sister community, Silver Birch of Avondale.
As the company describes daily life, there are three meals plus snacks in a restaurant-style dining room, transportation to shopping and scheduled outings, 24-hour staff, and housekeeping and laundry service. Under its pet policy, registered service animals are welcome, and caged birds or aquarium fish are allowed with prior written approval; other pets can come only on leashed, temporary visits.
Provider directories for three ALTCS plans, UnitedHealthcare Community Plan, Banner-University Family Care and Mercy Care, have listed this address, some under an earlier name, Bridgewater Assisted Living Midtown. The most recent of those directories is dated July 2026.
Visit in the afternoon and sit in the dining room for a while. Ask to see the actual room, not the model.
The details
- Operator
- Silver Birch Living
- Sister communities
- Silver Birch of Avondale
- Other names
- Bridgewater Assisted Living-Midtown
- 3RD Indian School Operations, LLC
Care and services
In our words
ADHS lists the community as licensed for directed care services (capacity 40), personal care services (capacity 125) and supervisory care services. Directed care, the top of the three levels, is for residents who cannot direct their own care, for example because of dementia or other cognitive impairment. The community's website says the memory care program has dementia-trained staff in a secure, calming environment, and the site adds that staff are there 24 hours a day with certified caregivers on site.
The details
- Services offered
- Care levels licensed
- Directed care
- Personal care
- Supervisory care
Daily life
In our words
Per the company, housekeeping and laundry come with the stay and staff are on hand around the clock. The website sets the minimum age at 55.
The details
- Amenities
- Meals
- Three meals plus snacks served daily in a restaurant-style dining room
Rooms
The details
- Room features
- Rooms or apartments
- 140 rooms
- Apartment types
- Studio
- One-bedroom
- Two-bedroom
Pricing and payment
Prices
- Assisted living community
- $6,000 to $8,000 a monthEstimated
- Memory care
- $6,000 to $11,000 a monthEstimated
Estimates, not this home's own prices. Based on the published prices of 103 comparable communities, 9 in Phoenix. Call or ask us for a verified price and whether a room is open.
Typical assisted living in Arizona: $5,500 to $9,000 a month, from our own market figures (September 2026).
Typical memory care in Arizona: $5,500 to $13,000 a month, from our own market figures (September 2026).
The details
- Payment and what is included
- ALTCS networks
- UnitedHealthcare Community Plan (ALTCS)
- Banner-University Family Care (ALTCS)
- Mercy Care (ALTCS)
Hospitals and the area
In our words
Carl T. Hayden VA Medical Center is about 0.73 miles away and Dignity Health St Joseph's Hospital and Medical Center about 0.81 miles, according to mapping data matched to CMS hospital records. For errands, OpenStreetMap data puts a Natural Grocers about 0.27 miles off and a Walgreens pharmacy about 0.46 miles, and Lyceum Park is about 0.47 miles away. Within 10 miles there are 16 more hospitals, among them Phoenix Children's Hospital and Banner University Medical Center Phoenix.
The details
- Nearest emergency room
- Carl T. Hayden VA Medical Center, 0.7 miles
- Nearest hospital
- Carl T. Hayden VA Medical Center, 0.7 miles
- Nearest pharmacy
- Walgreens, 0.5 miles
- Nearest grocery
- Natural Grocers, 0.3 miles
- Nearest park
- Lyceum Park, 0.5 miles
- Hospitals within 10 miles
Name Miles Drive time Carl T. Hayden VA Medical Center 0.7 mi about 4 min Dignity Health St Joseph's Hospital and Medical Center 0.8 mi about 4 min Phoenix Indian Medical Center 1.7 mi about 6 min Banner University Medical Center Phoenix 2.3 mi about 10 min Phoenix Children's Hospital 2.4 mi about 9 min Abrazo Central Campus 2.6 mi about 10 min The CORE Institute Specialty Hospital 2.9 mi about 10 min College Medical Center Phoenix 3.5 mi about 14 min Valleywise Health Medical Center 4.0 mi about 14 min Arizona State Hospital 4.1 mi about 14 min Valley Hospital 4.3 mi about 14 min HonorHealth John C. Lincoln Medical Center 5.3 mi about 16 min Drive times are typical, without traffic. Routing © openrouteservice by HeiGIT, data © OpenStreetMap contributors.
More details
The details
- Features
- Building stories
- 7
- Income based monthly fee
- A single monthly fee that varies with each resident's ability to pay
- Minimum age
- 55
Questions families ask
In our words
- What care levels does ADHS license Silver Birch of Midtown to provide?
- ADHS licenses Silver Birch of Midtown for directed care services (capacity 40), personal care services (capacity 125) and supervisory care services. Directed care is the highest of the three assisted living levels.
- How many residents can the facility house?
- ADHS lists a licensed capacity of 165 residents.
- Does the facility have a memory care program?
- According to the company that runs it, the memory care program offers dementia-trained staff in a secure, calming environment.
- Which ALTCS plans list this facility?
- It appears in the ALTCS networks of UnitedHealthcare Community Plan (list dated July 28, 2025), Banner-University Family Care (list dated July 2026) and Mercy Care (list dated June 24, 2026).
- Is there a minimum age to move in?
- The community's website gives a minimum age of 55.
Details change, so call us to check anything important.
Integrity Senior Placement is an independent placement service, not this community. Our help is free to you.
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Integrity Senior Placement, based in Scottsdale
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