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Assisted living and memory care community
Encanto Palms Assisted Living Phoenix, AZ
3901 W Encanto Blvd, Phoenix, AZ 85009
- Licensed for 97 residents
- Directed care
$6,000 to $8,000 a month
Estimated
Reina McRae
Integrity Senior Placement
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Learn about
Encanto Palms Assisted Living
From its state license
- Licensed by Arizona for 97 residents at directed care, the highest of the state's three assisted living care levels.
From the home's website
- Rooms or apartments: 3 rooms
- Activities: Resident council, Football games, Veterans programs, Volunteer programs, Choir, Current events, Music and instrument program, Fitness activities, Resident newsletter, Bingo, Community outreach, Games and trivia, One-on-one activities, Clubs (women's, men's, writers, book, chess), Bible study groups, Outings
Also on the home's website
- Memory care
- Behavioral care
- Nurse on staff
- Visiting doctor
- Emergency call system
- Pets allowed
- Outings
- Secured perimeter
Address
Location
3901 West Encanto Boulevard, Phoenix, AZ 85009Maricopa County
- Phoenix Manor Mini Golf Putting Area0.4 mi
- Fry's Mercado0.6 mi
- CVS Pharmacy0.6 mi
- Dignity Health St Joseph's Hospital and Medical CenterClosest hospital, with an emergency room3.7 mi
Arizona state record
What the inspections show
In Arizona, the Department of Health Services licenses assisted living homes and communities, inspects them and looks into complaints. Its record for each one is public on AZ Care Check (this home's record, opens in a new tab).
The state cited five deficiencies at its last routine inspection (August 12, 2026, a visit that also looked into a complaint). 55% of similar communities had 2 or fewer at theirs.
The routine inspection before it (2025) cited none.
Two complaint inspections in the past two years led to a citation, and 13 others found nothing to cite. 63% of similar communities had 2 or fewer.
No enforcement action by ADHS in the past two years. The same is true of 44% of similar communities.
Across 23 inspections since December 2023, the state never cited the same area twice.
For the 6 deficiencies cited in the past two years, Care Check lists the plan of correction as: POC Submitted (5), IDR Rejected (1).
Last updated September 24, 2026.
License detailsLicense AL12479C, valid to April 12, 2027
- License number
- AL12479C
- Facility type
- Assisted living and memory care community
- Name on the license
- Encanto Palms Assisted Living
- Licensed capacity
- 97 residents
- Care level
- Directed care
- Effective
- April 13, 2026
- Expires
- April 12, 2027
- Licensed since
- April 12, 2023
- Manager of record
- Alishea Cheves
- Chief administrative officer
- Alishea E Cheves
- For residents and staff
- (602) 352-0000
The full inspection record23 inspections on file since December 2023, 2 with deficiencies cited.
Last updated September 24, 2026.
2026
August 25, 2026
- Administration R9-10-803.K.3Dispute denied
August 12, 2026
- Service plans R9-10-808.A.3.cPlan of correction submitted
- Service plans R9-10-808.C.1.gPlan of correction submitted
- Medical records R9-10-811.A.2.a-cPlan of correction submitted
- Personal care services R9-10-814.CPlan of correction submitted
- Upkeep and hazards R9-10-820.A.11Plan of correction submitted
2025
2024
2023
Enforcement actions
AZ Care Check has no enforcement actions on file for this home.
What was cited on August 25, 2026, in plain words
Administration
The duties of the owner and manager: written policies, a caregiver in charge on site at all times, background checks, and telling ADHS about changes such as a new manager.
It is about who is accountable for care at any hour and whether the home runs by its own written rules.
Cited at 55% of similar communities in the past two years.
Ask on a tour Who is in charge when the manager is not here, and how do I reach them?
These explain the rule, not what happened. The state's own report is on AZ Care Check.
How the figures above are counted
- Routine figures: 63 licensed assisted living centers with 50 to 99 beds in the Phoenix and Tucson areas whose last routine inspection, between September 2024 and September 2026, also looked into a complaint.
- Complaint and enforcement figures: 76 licensed assisted living centers with 50 to 99 beds in the Phoenix and Tucson areas licensed for the whole period, September 2024 to September 2026.
- A complaint inspection counts here when it cited at least one deficiency.
- Most ADHS enforcement actions are civil penalties (fines).
- An area is one section of Arizona's assisted living rules, such as Medication or Service plans.
- POC is a plan of correction. IDR is an informal dispute of a citation.
- Counts only: ADHS does not rate or rank homes, and neither do we.
Our research
Learn more about Encanto Palms Assisted Living
Open a section for the details, each with where it came from and when we read it. Checked against state records in September 2026.
Overview
In our words
Encanto Palms Assisted Living is a 97-resident center in Phoenix, and ADHS licenses it at the directed care level, the highest of the state's three assisted living care levels. The license is held by Encanto Palms Healthcare, LLC. The community's website describes three separate units: Sahara, a secured unit for residents with a psychiatric diagnosis; Mirage, a secured memory unit for people with Alzheimer's and other forms of dementia; and Oasis, a non-secured unit for residents whose behaviors don't call for a secured setting. Its privacy practices page places the home within the PACS Group, Inc. affiliated covered entity. The company says psychiatric and medical providers come by weekly, with dental, vision, hearing and podiatry services offered on site, and the site lists a gated perimeter, window alarms and emergency call lights, along with check-ins at least every two hours.
Ask who works at night and how long the caregivers have been there. You cannot tell that from a photo, so ask in person.
Highlights
- ADHS licenses Encanto Palms Assisted Living for 97 residents at the directed care level, the highest of the three ADHS assisted living care levels, as of September 2026.
- Per its website, psychiatric and medical providers visit every week to evaluate residents and look after their care.
- The website lists dental, vision, hearing and podiatry services right on site.
- Encanto Palms Assisted Living is listed in the ALTCS networks of UnitedHealthcare Community Plan (list dated July 28, 2025), Banner-University Family Care (list dated July 2026) and Mercy Care (list dated June 24, 2026).
- Team members check on residents at least every two hours, the company says.
The details
- Operator
- PACS Group, Inc.
- Other names
- Encanto Palms Healthcare, LLC
Care and services
In our words
ADHS records list the home for behavioral health services other than behavioral care, directed care services, personal care services and supervisory care services. The community's website points to its secured unit for residents with Alzheimer's and other forms of dementia, and describes a continuum of care for people who need low to moderate support with their mental health.
The details
- Services offered
- Care levels licensed
- Directed care
- Personal care
- Supervisory care
Daily life
In our words
The community's website lists plenty to fill a week: bingo, choir, fitness activities, current events discussion, a resident council, veterans and volunteer programs, clubs like a book club and chess club, bible study groups, and outings to movie theaters, stores, restaurants and museums. Its FAQ adds a few house rules. Cell phones aren't allowed in two of the three units, though residents can make calls on the main line, and because of the behavioral setting no visitors under 18 are permitted, while family pets are welcome to visit. A beautician works on site, and residents or families can reserve a common area or the gazebo.
The details
- Amenities
- Activities
- Resident council
- Football games
- Veterans programs
- Volunteer programs
- Choir
- Current events
- Music and instrument program
- Fitness activities
- Resident newsletter
- Bingo
- Community outreach
- Games and trivia
- One-on-one activities
- Clubs (women's, men's, writers, book, chess)
- Bible study groups
- Outings
- Features
Rooms
The details
- Rooms or apartments
- 3 rooms
Pricing and payment
Prices
- Assisted living community
- $6,000 to $8,000 a monthEstimated
- Memory care
- $6,500 to $11,500 a monthEstimated
Estimates, not this home's own prices. Based on the published prices of 103 comparable communities, 9 in Phoenix. Call or ask us for a verified price and whether a room is open.
Typical assisted living in Arizona: $5,500 to $9,000 a month, from our own market figures (September 2026).
Typical memory care in Arizona: $5,500 to $13,000 a month, from our own market figures (September 2026).
The details
- Payment and what is included
- ALTCS networks
- UnitedHealthcare Community Plan (ALTCS)
- Banner-University Family Care (ALTCS)
- Mercy Care (ALTCS)
Hospitals and the area
In our words
The home is in Phoenix's 85009 ZIP code, in Maricopa County. Dignity Health St Joseph's Hospital and Medical Center is the closest hospital, about 3.73 miles away as the crow flies, and CMS data matched to OpenStreetMap puts 16 hospitals within 10 miles. For errands, OpenStreetMap shows a Fry's Mercado grocery store about 0.56 miles off and a CVS Pharmacy about 0.64 miles, with the Phoenix Manor Mini Golf Putting Area about 0.44 miles away.
The details
- Nearest emergency room
- Dignity Health St Joseph's Hospital and Medical Center, 3.7 miles
- Nearest hospital
- Dignity Health St Joseph's Hospital and Medical Center, 3.7 miles
- Nearest pharmacy
- CVS Pharmacy, 0.6 miles
- Nearest grocery
- Fry's Mercado, 0.6 miles
- Nearest park
- Phoenix Manor Mini Golf Putting Area, 0.4 miles
- Hospitals within 10 miles
Name Miles Drive time Dignity Health St Joseph's Hospital and Medical Center 3.7 mi about 13 min Abrazo Central Campus 4.3 mi about 13 min Carl T. Hayden VA Medical Center 4.7 mi about 18 min The CORE Institute Specialty Hospital 4.8 mi about 14 min Banner University Medical Center Phoenix 4.9 mi about 12 min Phoenix Indian Medical Center 5.7 mi about 16 min Phoenix Children's Hospital 5.9 mi about 14 min College Medical Center Phoenix 5.9 mi about 13 min Banner Estrella Medical Center 6.6 mi about 14 min Valleywise Health Medical Center 6.8 mi about 13 min Arizona State Hospital 6.9 mi about 14 min HonorHealth John C. Lincoln Medical Center 7.9 mi about 22 min Drive times are typical, without traffic. Routing © openrouteservice by HeiGIT, data © OpenStreetMap contributors.
More details
The details
- Features
- Children visitors policy
- No visitors under 18
- Resident check interval
- at least every two hours
- Unit descriptions
- Sahara Unit: secured, for residents with a psychiatric diagnosis; Mirage Unit: secured memory unit for residents with dementia and a psychiatric diagnosis; Oasis Unit: non-secured, behaviorally supported
Questions families ask
In our words
- What care level is Encanto Palms Assisted Living licensed for?
- ADHS licenses it at the directed care level, the highest of the state's three assisted living care levels, for up to 97 residents.
- Does Encanto Palms Assisted Living have a memory care unit?
- Yes, according to its website: Mirage is a secured unit for residents with Alzheimer's and other forms of dementia.
- Is Encanto Palms Assisted Living listed in any ALTCS networks?
- Yes. It appears in the ALTCS networks of UnitedHealthcare Community Plan (list dated July 28, 2025), Banner-University Family Care (list dated July 2026) and Mercy Care (list dated June 24, 2026).
- How often does staff check on residents?
- At least every two hours, per the company's website.
- Are children allowed to visit?
- No. The home's FAQ says visitors under 18 are not allowed, because of the behavioral setting.
- Are pets allowed to visit?
- Yes, family pets are welcome to visit, the community's FAQ says.
Details change, so call us to check anything important.
Integrity Senior Placement is an independent placement service, not this community. Our help is free to you.
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Integrity Senior Placement, based in Scottsdale
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