Caveo Too, Premier Assisted Living Mesa, AZ

Fall prevention training

A state law that requires every staff member to be trained in preventing falls and in helping a resident who has fallen.

Falls are a leading cause of injury in older adults, so this training matters for nearly every resident.

Cited at 15% of similar homes in the past two years.

Ask on a tour What fall training do caregivers get, and how often is it refreshed?

Administration

The duties of the owner and manager: written policies, a caregiver in charge on site at all times, background checks, and telling ADHS about changes such as a new manager.

It is about who is accountable for care at any hour and whether the home runs by its own written rules.

Cited at 25% of similar homes in the past two years.

Ask on a tour Who is in charge when the manager is not here, and how do I reach them?

Admission and residency agreements

What a home must have before a resident moves in, such as a recent health assessment and TB screening, and what the written residency agreement must say.

It is about whether the home knew a resident's needs on day one, and whether the family has the terms in writing.

Cited at 21% of similar homes in the past two years.

Ask on a tour May we read the residency agreement and the move-in assessment before we sign?

Service plans

Each resident's written care plan: what help they get, how often, and who gives it. Caregivers must follow the plan, record what they did, and update it when needs change.

The service plan is the day-to-day care a resident receives. Citations here are about plans missing, out of date, or not followed.

Cited at 28% of similar homes in the past two years.

Ask on a tour How often is the care plan reviewed, and can family take part?

Medication

How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.

A missed, late or wrong dose can change how a resident feels and how safe they are.

Cited at 34% of similar homes in the past two years.

Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?

Emergency and safety

Disaster and evacuation drills, first aid supplies, and what staff must do and record after a resident's accident or injury.

It is about whether staff know what to do in an emergency, and whether the family hears about an injury.

Cited at 19% of similar homes in the past two years.

Ask on a tour When was the last fire drill, and how would you tell me if my parent were hurt?