The Hacienda at the River
2720 East River Road, Tucson, AZ 85718
Integrity Senior Placement is a free placement service. We have worked with The Hacienda at the River and other homes in Tucson for years. Call us and we can tell you the current price, if a room is open, and if it’s the right fit for your loved one.
Call Integrity (480) 271-7759Pricing
- Assisted living communityEstimated$5,800 to $7,700/month
- Memory careEstimated$6,000 to $10,900/month
Estimates, not this home's own prices. Based on the published prices of 99 comparable communities, 13 in Tucson. Call or ask us for a verified price and whether a room is open.
Typical assisted living in Arizona: $5,500 to $9,000 a month, from our own market figures (September 2026).
Typical memory care in Arizona: $5,500 to $13,000 a month, from our own market figures (September 2026).
Request a tour
Amenities
Care
- Memory care
- Medication management
- Staff on site around the clock
Rooms
- Studios: 3 floor plans
- One Bedrooms: 3 floor plans
Activities
- Outings
Services
- Housekeeping
- Laundry service
- Transportation
- Salon
- Pets allowed
Building and grounds
- Pool
About The Hacienda at the River
The Hacienda at the River is an assisted living center at 2720 East River Road in Tucson. In ADHS records it goes by HACIENDA AT THE RIVER and is licensed as an Assisted Living Center-Directed for 84 residents, as of September 2026. The state splits those places between directed care services (41) and personal care services (43), and it also lists supervisory care services.
The community's site describes a therapy pool, an equine program called In the Presence of Horses and an EngageVR virtual reality program, along with housekeeping, laundry, and spa and salon services. Small pets are welcome, it says, and there is scheduled transportation.
Visit in the afternoon and sit in the dining room for a while. Ask to see the actual room, not the model.
Highlights
- The ADHS file shows 41 places for directed care services and 43 for personal care services, plus supervisory care services (AZ Care Check, September 2026).
- Its website says the memory care caregivers here are specially trained and go by the name Nayas.
- A therapy pool holds group and individual aquatic sessions, per the community's website.
- The website lists 3 studio floor plans and 3 one-bedroom floor plans.
Care and services
ADHS lists the center at the directed care level, and its AZ Care Check page shows directed, personal and supervisory care services. In the state's definition, directed care is for residents who cannot direct their own care.
Daily life
According to the community's website, residents get 3 daily meals, housekeeping and laundry, and use of the spa and salon. The days can hold fitness classes, outings, time in the therapy pool, the In the Presence of Horses program and EngageVR virtual reality. Visiting hours for assisted living and memory care run 8:00 a.m. to 8:00 p.m., seven days a week, and memory care is offered here as well.
The neighborhood
The address is 2720 East River Road, Tucson, AZ 85718, in Pima County. Banner University Medical Center Tucson is the nearest hospital in CMS data, 3.12 miles away as the crow flies. On OpenStreetMap, Rio Vista Natural Resources Park is 0.38 miles off in a straight line, with Trader Joe's 0.79 miles away and a Walgreens 1.56 miles away.
The company
The community's website presents it as part of Watermark Retirement Communities, a company that says its headquarters are in Tucson. Its other Tucson communities, the site says, are The Fountains at La Cholla and The Hacienda at the Canyon.
Questions families ask
- How many residents is The Hacienda at the River licensed for?
- ADHS shows it licensed for 84 residents as an Assisted Living Center-Directed, as of September 2026.
- Who operates The Hacienda at the River?
- Per its website, it is a Watermark Retirement Communities community.
- Does it offer memory care?
- The company says it offers memory care, with specially trained caregivers called Nayas supporting residents. The ADHS file puts the center at the directed care level.
- Are pets allowed?
- Small pets are welcome, according to the community's website.
- What are the visiting hours?
- The company lists 8:00 a.m. to 8:00 p.m., seven days a week, for both assisted living and memory care.
- Does the community offer transportation?
- The company says there is scheduled transportation for medical appointments, shopping and outings.
We put this together from public records and the community's own website. The Hacienda at the River did not write or approve it.
Learn more about The Hacienda at the River
Open a section for the details, each with where it came from and when we read it. Checked against state records in September 2026. Last updated October 2026.
Care and services
- Services offered
- Memory care
- Medication management
- Staff on site around the clock
- Independent living on campus
- Care levels licensed
- Directed care
- Personal care
- Supervisory care
Rooms
- Apartment types
- Studios: 3 floor plans
- One Bedrooms: 3 floor plans
Pricing and payment
- Payment and what is included
- Long term care insurance accepted
Daily life
- Amenities
- Transportation
- Pets allowed
- Outings
- Housekeeping
- Laundry service
- Salon
- Meals
- three daily mealsThe home's website, October 2026
Building and grounds
- Features
- Pool
Hospitals and the area
- Nearest emergency room
- Banner University Medical Center Tucson, 3.1 milesCenters for Medicare & Medicaid Services (CMS), September 2026
- Nearest hospital
- Banner University Medical Center Tucson, 3.1 milesCenters for Medicare & Medicaid Services (CMS), September 2026
- Nearest pharmacy
- Walgreens, 1.6 milesOpenStreetMap contributors, via Geofabrik, September 2026
- Nearest grocery
- Trader Joe's, 0.8 milesOpenStreetMap contributors, via Geofabrik, September 2026
- Nearest park
- Rio Vista Natural Resources Park, 0.4 milesOpenStreetMap contributors, via Geofabrik, September 2026
- Hospitals within 10 miles
- Centers for Medicare & Medicaid Services (CMS), September 2026
Name Miles Banner University Medical Center Tucson 3.1 Palo Verde Behavioral Health 3.7 Tucson Medical Center 3.8 Northwest Medical Center 5.2 Saint Mary's Hospital 5.6 Saint Joseph's Hospital 6.0 Southern Arizona VA Health Care System 7.4 Banner - University Medical Center South 7.5
Name and operator
- Operator
- Watermark Retirement CommunitiesThe home's website, October 2026
- Sister communities
- The Fountains at La Cholla
- The Hacienda at the Canyon
- Other names
- Tucson Hacienda River, LLCADHS, September 2026
The company
- Company headquarters
- TucsonThe home's website, October 2026
State license
- Licensed since
- March 9, 2017ADHS, September 2026
- Manager of record
- Richard Benner JrADHS, September 2026
- Chief administrative officer
- Richard H BennerADHS, September 2026
More details
- Equine program
- In the Presence of HorsesThe home's website, October 2026
- Memory care staff training
- Specially trained memory care caregivers called NayasThe home's website, October 2026
- Virtual reality program
- EngageVRThe home's website, October 2026
We gathered these facts. The Hacienda at the River did not write or approve them. Details change, so ask us to check anything important.
Location
Safety and compliance
In Arizona, the Department of Health Services licenses assisted living homes and communities, inspects them and looks into complaints. Its record for each one is public on AZ Care Check (this home's record, opens in a new tab).
- License number
- AL10271C
- Facility type
- Assisted living and memory care community
- Name on the license
- Hacienda at the River
- Licensed capacity
- 84 residents
- Care level
- Directed care
- Effective
- March 1, 2026
- Expires
- February 28, 2027
- Phone on its state license
- (520) 485-1060
Inspections
11 inspections on file since October 2023, 7 with deficiencies cited.
From AZ Care Check, checked September 24, 2026.
- Inspections
- 11
- With deficiencies cited
- 7
- Enforcement actions
- 4
2026
- May 29, 2026AZ Care Check record of the inspection on May 29, 2026, opens in a new tab
- Type
- Monitoring
- Deficiencies cited
- 0
- May 29, 2026AZ Care Check record of the inspection on May 29, 2026, opens in a new tab
- Type
- Complaint
- Deficiencies cited
- 1
- Service plansR9-10-808.C.1.a-gPlan of correction accepted
- April 21, 2026AZ Care Check record of the inspection on April 21, 2026, opens in a new tab
- Type
- Complaint
- Deficiencies cited
- 0
- March 16, 2026AZ Care Check record of the inspection on March 16, 2026, opens in a new tab
- Type
- Annual compliance
- Deficiencies cited
- 4
- Emergency responder formsA.R.S. § 36-420.04.DPlan of correction accepted
- Service plansR9-10-808.C.1.gPlan of correction accepted
- MedicationR9-10-817.B.3.bPlan of correction accepted
- Upkeep and hazardsR9-10-820.A.6Plan of correction accepted
- February 4, 2026AZ Care Check record of the inspection on February 4, 2026, opens in a new tab
- Type
- Annual compliance
- Deficiencies cited
- 16
- Fall prevention trainingA.R.S. § 36-420.01.APlan of correction accepted
- AdministrationR9-10-803.A.5Plan of correction accepted
- AdministrationR9-10-803.A.9Plan of correction accepted
- AdministrationR9-10-803.E.1Plan of correction accepted
- Staffing and staff recordsR9-10-806.A.8.a-bPlan of correction accepted
- Admission and residency agreementsR9-10-807.C.3Plan of correction accepted
- Admission and residency agreementsR9-10-807.D.1-10Plan of correction accepted
- Service plansR9-10-808.C.1.aPlan of correction accepted
- Service plansR9-10-808.C.1.gPlan of correction accepted
- Medical recordsR9-10-811.C.18Plan of correction accepted
- Memory careR9-10-816.B.3.bPlan of correction accepted
- Food serviceR9-10-818.A.4Plan of correction accepted
- Food serviceR9-10-818.A.6.c.i-iiPlan of correction accepted
- Emergency and safetyR9-10-819.A.6Plan of correction accepted
- Emergency and safetyR9-10-819.A.14.bPlan of correction accepted
- Emergency and safetyR9-10-819.A.14.cPlan of correction accepted
2025
- September 29, 2025AZ Care Check record of the inspection on September 29, 2025, opens in a new tab
- Type
- Complaint
- Deficiencies cited
- 0
- February 3, 2025AZ Care Check record of the inspection on February 3, 2025, opens in a new tab
- Type
- Annual compliance
- Deficiencies cited
- 16
- Fall prevention trainingA.R.S. § 36-420.01.APlan of correction accepted
- AdministrationR9-10-803.A.5Plan of correction accepted
- AdministrationR9-10-803.A.9Plan of correction accepted
- AdministrationR9-10-803.E.1Plan of correction accepted
- Staffing and staff recordsR9-10-806.A.8.a-bPlan of correction accepted
- Admission and residency agreementsR9-10-807.C.3Plan of correction accepted
- Admission and residency agreementsR9-10-807.D.1-10Plan of correction accepted
- Service plansR9-10-808.C.1.aPlan of correction accepted
- Service plansR9-10-808.C.1.gPlan of correction accepted
- Medical recordsR9-10-811.C.18Plan of correction accepted
- MedicationR9-10-816.B.3.bPlan of correction accepted
- Emergency and safetyR9-10-818.A.4Plan of correction accepted
- Emergency and safetyR9-10-818.A.6.c.i-iiPlan of correction accepted
- Upkeep and hazardsR9-10-819.A.6Plan of correction accepted
- Upkeep and hazardsR9-10-819.A.14.bPlan of correction accepted
- Upkeep and hazardsR9-10-819.A.14.cPlan of correction accepted
2024
- September 26, 2024AZ Care Check record of the inspection on September 26, 2024, opens in a new tab
- Type
- Complaint
- Deficiencies cited
- 3
- Directed care servicesR9-10-815.C.6.a-bPlan of correction accepted
- MedicationR9-10-816.B.3.bPlan of correction accepted
- MedicationR9-10-816.F.1Plan of correction accepted
- August 30, 2024AZ Care Check record of the inspection on August 30, 2024, opens in a new tab
- Type
- Complaint
- Deficiencies cited
- 0
- June 7, 2024AZ Care Check record of the inspection on June 7, 2024, opens in a new tab
- Type
- Complaint
- Deficiencies cited
- 2
- Service plansR9-10-808.A.5.a-dPlan of correction accepted
- Directed care servicesR9-10-815.C.6.a-bPlan of correction accepted
2023
- October 17, 2023AZ Care Check record of the inspection on October 17, 2023, opens in a new tab
- Type
- Complaint and annual compliance
- Deficiencies cited
- 16
- AdministrationR9-10-803.A.9Plan of correction accepted
- AdministrationR9-10-803.E.1Plan of correction accepted
- AdministrationR9-10-803.J.1-6Plan of correction accepted
- Service plansR9-10-808.A.3.cPlan of correction accepted
- Service plansR9-10-808.A.4.b.iiiPlan of correction accepted
- Service plansR9-10-808.A.5.a-dPlan of correction accepted
- Service plansR9-10-808.C.1.gPlan of correction accepted
- Directed care servicesR9-10-815.C.6.a-bPlan of correction accepted
- MedicationR9-10-816.F.1Plan of correction accepted
- Food serviceR9-10-817.C.4.aPlan of correction accepted
- Food serviceR9-10-817.C.5Plan of correction accepted
- Emergency and safetyR9-10-818.A.3.a-dPlan of correction accepted
- Emergency and safetyR9-10-818.A.4Plan of correction accepted
- Emergency and safetyR9-10-818.A.5.aPlan of correction accepted
- Upkeep and hazardsR9-10-819.A.6Plan of correction accepted
- Upkeep and hazardsR9-10-819.A.14.bPlan of correction accepted
Enforcement actions
- January 23, 2026AZ Care Check record of the enforcement action on January 23, 2026, opens in a new tab
- Action
- Settlement agreement
- Civil penalty
- $5,000
- Status
- Closed
- January 23, 2026AZ Care Check record of the enforcement action on January 23, 2026, opens in a new tab
- Action
- Settlement agreement
- Status
- Closed
- July 22, 2024AZ Care Check record of the enforcement action on July 22, 2024, opens in a new tab
- Action
- Civil penalty
- Civil penalty
- $1,500
- Status
- Closed
- November 28, 2023AZ Care Check record of the enforcement action on November 28, 2023, opens in a new tab
- Action
- Civil penalty
- Civil penalty
- $1,500
- Status
- Closed
There is no cost for this service. We are compensated by the community you select.
Our referral disclosure
Before we refer you to any assisted living home, we send you this notice to read and sign. Here it is now, so you can read it at your own pace.
Arizona law requires that we provide you with the following disclosure notice.
We are in the business of referring residents to assisted living facilities and assisted living homes. We will be paid by the assisted living facility or assisted living home if you move into one of the referred assisted living facilities or assisted living homes. The fee we receive from the assisted living facility or assisted living home into which you move typically ranges from 70 to 100 percent of your first month's rent and care charges. We do have a current business relationship but we do not have a common ownership or control in, or any other financial, business, management or familial relationship with, any of the assisted living homes and assisted living facilities to which we are referring you.
By providing us with a written or electronic notice, you have the right to terminate our services to you at any time, including our use of your personal information. If you terminate our services, we will not be entitled to any fee for any move-in you make after the date of the termination notice unless either:
1. The assisted living facility or assisted living home you choose within the next twelve months is one that we specifically identify and refer to you after we evaluate your profile and requests but before we receive your notice of termination.
2. You communicate with us before you move into the assisted living facility or assisted living home.
To end our services at any time, reply to any email from us or call Integrity Senior Placement at 480.271.7759.
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