1 of 40
Assisted living and memory care community
The Hacienda at the River Tucson, AZ
2720 E River Rd, Tucson, AZ 85718
- Licensed for 84 residents
- Directed care
$5,800 to $7,600 a month
Estimated
Reina McRae
Integrity Senior Placement
Want to know if The Hacienda at the River has a room?
Learn about
The Hacienda at the River
From its state license
- Licensed by Arizona for 84 residents at directed care, the highest of the state's three assisted living care levels.
From the home's website
- Apartment types: Studios: 3 floor plans, One Bedrooms: 3 floor plans
- Meals: three daily meals
- Visiting: Assisted Living and Memory Care: 8:00 a.m. to 8:00 p.m., seven days a week
Also on the home's website
- Memory care
- Medication management
- Staff on site around the clock
- Independent living on campus
- Transportation
- Pets allowed
- Outings
- Housekeeping
- Laundry service
- Salon
- Pool
Address
Location
2720 East River Road, Tucson, AZ 85718Pima County
- Rio Vista Natural Resources Park0.4 mi
- Trader Joe's0.8 mi
- Walgreens1.6 mi
- Banner University Medical Center TucsonClosest hospital, with an emergency room3.1 mi
Arizona state record
What the inspections show
In Arizona, the Department of Health Services licenses assisted living homes and communities, inspects them and looks into complaints. Its record for each one is public on AZ Care Check (this home's record, opens in a new tab).
The state cited four deficiencies at its last routine inspection (March 16, 2026). 60% of similar communities had 2 or fewer at theirs.
The routine inspection before it (February 2026) cited 16.
Two complaint inspections in the past two years led to a citation, and two others found nothing to cite. 63% of similar communities had 2 or fewer.
ADHS took two enforcement actions in the past two years, with civil penalties of $5,000 in all. 44% of similar communities had none.
Cited at more than one inspection since October 2023: Service plans (six inspections), Medication (four inspections), Administration (three inspections), and eight other areas.
ADHS accepted its plan to correct each of the 40 deficiencies cited in the past two years.
Last updated September 24, 2026.
License detailsLicense AL10271C, valid to February 28, 2027
- License number
- AL10271C
- Facility type
- Assisted living and memory care community
- Name on the license
- Hacienda at the River
- Licensed capacity
- 84 residents
- Care level
- Directed care
- Effective
- March 1, 2026
- Expires
- February 28, 2027
- Licensed since
- March 9, 2017
- Manager of record
- Richard Benner Jr
- Chief administrative officer
- Richard H Benner
- For residents and staff
- (520) 485-1060
The full inspection record11 inspections on file since October 2023, 7 with deficiencies cited.
Last updated September 24, 2026.
2026
May 29, 2026
- Service plans R9-10-808.C.1.a-gPlan of correction accepted
March 16, 2026
- Emergency responder forms A.R.S. § 36-420.04.DPlan of correction accepted
- Service plans R9-10-808.C.1.gPlan of correction accepted
- Medication R9-10-817.B.3.bPlan of correction accepted
- Upkeep and hazards R9-10-820.A.6Plan of correction accepted
February 4, 2026
- Fall prevention training A.R.S. § 36-420.01.APlan of correction accepted
- Administration R9-10-803.A.5Plan of correction accepted
- Administration R9-10-803.A.9Plan of correction accepted
- Administration R9-10-803.E.1Plan of correction accepted
- Staffing and staff records R9-10-806.A.8.a-bPlan of correction accepted
- Admission and residency agreements R9-10-807.C.3Plan of correction accepted
- Admission and residency agreements R9-10-807.D.1-10Plan of correction accepted
- Service plans R9-10-808.C.1.aPlan of correction accepted
- Service plans R9-10-808.C.1.gPlan of correction accepted
- Medical records R9-10-811.C.18Plan of correction accepted
- Memory care R9-10-816.B.3.bPlan of correction accepted
- Food service R9-10-818.A.4Plan of correction accepted
- Food service R9-10-818.A.6.c.i-iiPlan of correction accepted
- Emergency and safety R9-10-819.A.6Plan of correction accepted
- Emergency and safety R9-10-819.A.14.bPlan of correction accepted
- Emergency and safety R9-10-819.A.14.cPlan of correction accepted
2025
February 3, 2025
- Fall prevention training A.R.S. § 36-420.01.APlan of correction accepted
- Administration R9-10-803.A.5Plan of correction accepted
- Administration R9-10-803.A.9Plan of correction accepted
- Administration R9-10-803.E.1Plan of correction accepted
- Staffing and staff records R9-10-806.A.8.a-bPlan of correction accepted
- Admission and residency agreements R9-10-807.C.3Plan of correction accepted
- Admission and residency agreements R9-10-807.D.1-10Plan of correction accepted
- Service plans R9-10-808.C.1.aPlan of correction accepted
- Service plans R9-10-808.C.1.gPlan of correction accepted
- Medical records R9-10-811.C.18Plan of correction accepted
- Medication R9-10-816.B.3.bPlan of correction accepted
- Emergency and safety R9-10-818.A.4Plan of correction accepted
- Emergency and safety R9-10-818.A.6.c.i-iiPlan of correction accepted
- Upkeep and hazards R9-10-819.A.6Plan of correction accepted
- Upkeep and hazards R9-10-819.A.14.bPlan of correction accepted
- Upkeep and hazards R9-10-819.A.14.cPlan of correction accepted
2024
September 26, 2024
- Directed care services R9-10-815.C.6.a-bPlan of correction accepted
- Medication R9-10-816.B.3.bPlan of correction accepted
- Medication R9-10-816.F.1Plan of correction accepted
June 7, 2024
- Service plans R9-10-808.A.5.a-dPlan of correction accepted
- Directed care services R9-10-815.C.6.a-bPlan of correction accepted
Show older inspections (1)
2023
October 17, 2023
- Administration R9-10-803.A.9Plan of correction accepted
- Administration R9-10-803.E.1Plan of correction accepted
- Administration R9-10-803.J.1-6Plan of correction accepted
- Service plans R9-10-808.A.3.cPlan of correction accepted
- Service plans R9-10-808.A.4.b.iiiPlan of correction accepted
- Service plans R9-10-808.A.5.a-dPlan of correction accepted
- Service plans R9-10-808.C.1.gPlan of correction accepted
- Directed care services R9-10-815.C.6.a-bPlan of correction accepted
- Medication R9-10-816.F.1Plan of correction accepted
- Food service R9-10-817.C.4.aPlan of correction accepted
- Food service R9-10-817.C.5Plan of correction accepted
- Emergency and safety R9-10-818.A.3.a-dPlan of correction accepted
- Emergency and safety R9-10-818.A.4Plan of correction accepted
- Emergency and safety R9-10-818.A.5.aPlan of correction accepted
- Upkeep and hazards R9-10-819.A.6Plan of correction accepted
- Upkeep and hazards R9-10-819.A.14.bPlan of correction accepted
Enforcement actions
January 23, 2026
AZ Care Check record of the enforcement action on January 23, 2026, opens in a new tabJanuary 23, 2026
AZ Care Check record of the enforcement action on January 23, 2026, opens in a new tabJuly 22, 2024
AZ Care Check record of the enforcement action on July 22, 2024, opens in a new tabNovember 28, 2023
AZ Care Check record of the enforcement action on November 28, 2023, opens in a new tab
What was cited on May 29, 2026, in plain words
Service plans
Each resident's written care plan: what help they get, how often, and who gives it. Caregivers must follow the plan, record what they did, and update it when needs change.
The service plan is the day-to-day care a resident receives. Citations here are about plans missing, out of date, or not followed.
Cited at 48% of similar communities in the past two years.
Ask on a tour How often is the care plan reviewed, and can family take part?
These explain the rule, not what happened. The state's own report is on AZ Care Check.
How the figures above are counted
- Routine figures: 81 licensed assisted living centers with 50 to 99 beds in the Phoenix and Tucson areas whose last routine inspection was between September 2024 and September 2026.
- Complaint and enforcement figures: 76 licensed assisted living centers with 50 to 99 beds in the Phoenix and Tucson areas licensed for the whole period, September 2024 to September 2026.
- A complaint inspection counts here when it cited at least one deficiency.
- Most ADHS enforcement actions are civil penalties (fines).
- An area is one section of Arizona's assisted living rules, such as Medication or Service plans. A repeat can be a different problem under the same section.
- Counts only: ADHS does not rate or rank homes, and neither do we.
Our research
Learn more about The Hacienda at the River
Open a section for the details, each with where it came from and when we read it. Checked against state records in September 2026. Last updated October 2026.
Overview
In our words
The Hacienda at the River is an assisted living center at 2720 East River Road in Tucson. In ADHS records it goes by HACIENDA AT THE RIVER and is licensed as an Assisted Living Center-Directed for 84 residents, as of September 2026. The state splits those places between directed care services (41) and personal care services (43), and it also lists supervisory care services.
The community's site describes a therapy pool, an equine program called In the Presence of Horses and an EngageVR virtual reality program, along with housekeeping, laundry, and spa and salon services. Small pets are welcome, it says, and there is scheduled transportation.
The community's website presents it as part of Watermark Retirement Communities, a company that says its headquarters are in Tucson. Its other Tucson communities, the site says, are The Fountains at La Cholla and The Hacienda at the Canyon.
Visit in the afternoon and sit in the dining room for a while. Ask to see the actual room, not the model.
Highlights
- The ADHS file shows 41 places for directed care services and 43 for personal care services, plus supervisory care services (AZ Care Check, September 2026).
- Its website says the memory care caregivers here are specially trained and go by the name Nayas.
- A therapy pool holds group and individual aquatic sessions, per the community's website.
- The website lists 3 studio floor plans and 3 one-bedroom floor plans.
The details
- Operator
- Watermark Retirement Communities
- Sister communities
- The Fountains at La Cholla
- The Hacienda at the Canyon
- Other names
- Tucson Hacienda River, LLC
- Company headquarters
- Tucson
Care and services
In our words
ADHS lists the center at the directed care level, and its AZ Care Check page shows directed, personal and supervisory care services. In the state's definition, directed care is for residents who cannot direct their own care.
The details
- Services offered
- Care levels licensed
- Directed care
- Personal care
- Supervisory care
Daily life
In our words
According to the community's website, residents get 3 daily meals, housekeeping and laundry, and use of the spa and salon. The days can hold fitness classes, outings, time in the therapy pool, the In the Presence of Horses program and EngageVR virtual reality. Visiting hours for assisted living and memory care run 8:00 a.m. to 8:00 p.m., seven days a week, and memory care is offered here as well.
The details
- Amenities
- Meals
- three daily meals
- Visiting
- Assisted Living and Memory Care: 8:00 a.m. to 8:00 p.m., seven days a week
- Features
Rooms
The details
- Apartment types
- Studios: 3 floor plans
- One Bedrooms: 3 floor plans
Pricing and payment
Prices
- Assisted living community
- $5,800 to $7,600 a monthEstimated
- Memory care
- $6,000 to $10,900 a monthEstimated
Estimates, not this home's own prices. Based on the published prices of 102 comparable communities, 14 in Tucson. Call or ask us for a verified price and whether a room is open.
Typical assisted living in Arizona: $5,500 to $9,000 a month, from our own market figures (September 2026).
Typical memory care in Arizona: $5,500 to $13,000 a month, from our own market figures (September 2026).
The details
- Payment and what is included
Hospitals and the area
In our words
The address is 2720 East River Road, Tucson, AZ 85718, in Pima County. Banner University Medical Center Tucson is the nearest hospital in CMS data, 3.12 miles away as the crow flies. On OpenStreetMap, Rio Vista Natural Resources Park is 0.38 miles off in a straight line, with Trader Joe's 0.79 miles away and a Walgreens 1.56 miles away.
The details
- Nearest emergency room
- Banner University Medical Center Tucson, 3.1 miles
- Nearest hospital
- Banner University Medical Center Tucson, 3.1 miles
- Nearest pharmacy
- Walgreens, 1.6 miles
- Nearest grocery
- Trader Joe's, 0.8 miles
- Nearest park
- Rio Vista Natural Resources Park, 0.4 miles
- Hospitals within 10 miles
Name Miles Banner University Medical Center Tucson 3.1 mi Palo Verde Behavioral Health 3.7 mi Tucson Medical Center 3.8 mi Northwest Medical Center 5.2 mi Saint Mary's Hospital 5.6 mi Saint Joseph's Hospital 6.0 mi Southern Arizona VA Health Care System 7.4 mi Banner - University Medical Center South 7.5 mi
More details
The details
- Equine program
- In the Presence of Horses
- Memory care staff training
- Specially trained memory care caregivers called Nayas
- Virtual reality program
- EngageVR
Questions families ask
In our words
- How many residents is The Hacienda at the River licensed for?
- ADHS shows it licensed for 84 residents as an Assisted Living Center-Directed, as of September 2026.
- Who operates The Hacienda at the River?
- Per its website, it is a Watermark Retirement Communities community.
- Does it offer memory care?
- The company says it offers memory care, with specially trained caregivers called Nayas supporting residents. The ADHS file puts the center at the directed care level.
- Are pets allowed?
- Small pets are welcome, according to the community's website.
- What are the visiting hours?
- The company lists 8:00 a.m. to 8:00 p.m., seven days a week, for both assisted living and memory care.
- Does the community offer transportation?
- The company says there is scheduled transportation for medical appointments, shopping and outings.
Details change, so call us to check anything important.
Integrity Senior Placement is an independent placement service, not this community. Our help is free to you.
Tucson
Other homes nearby
With prices and care levels.
Around Tucson
Other cities to look at
Reina McRae
Integrity Senior Placement, based in Scottsdale
Five star reviews on Google
Not sure which one?
Leave your number and we will send a short list of homes in your area and price range.