Angels Home Assisted Living Care LLC Tucson, AZ

Administration

The duties of the owner and manager: written policies, a caregiver in charge on site at all times, background checks, and telling ADHS about changes such as a new manager.

It is about who is accountable for care at any hour and whether the home runs by its own written rules.

Cited at 25% of similar homes in the past two years.

Ask on a tour Who is in charge when the manager is not here, and how do I reach them?

Staffing and staff records

Caregiver qualifications and records: skills checked before working alone, training, CPR and first aid cards, TB screening and fingerprint clearance on file.

It is about whether the people giving care have been trained and checked, and whether the home can prove it.

Cited at 34% of similar homes in the past two years.

Ask on a tour How are new caregivers trained, and how long before they work a shift alone?

Admission and residency agreements

What a home must have before a resident moves in, such as a recent health assessment and TB screening, and what the written residency agreement must say.

It is about whether the home knew a resident's needs on day one, and whether the family has the terms in writing.

Cited at 21% of similar homes in the past two years.

Ask on a tour May we read the residency agreement and the move-in assessment before we sign?

Medical records

Each resident's record: what care and medicine was given and by whom, required notices, and keeping records private.

Complete records let the next caregiver, a doctor or a hospital know what happened.

Cited at 17% of similar homes in the past two years.

Ask on a tour How do caregivers record medicines and care? Can family see the record?

Directed care services

Care for residents who cannot direct their own care, such as many people with dementia: closer care planning, weight checks, and exits that are safe for them.

These rules protect residents who cannot speak up for themselves.

Cited at 26% of similar homes in the past two years.

Ask on a tour How do you keep residents with dementia safe without locking them in?

Medication

How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.

A missed, late or wrong dose can change how a resident feels and how safe they are.

Cited at 34% of similar homes in the past two years.

Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?

Upkeep and hazards

A clean, safe building: chemicals locked away, hot water at a safe temperature, and nothing in the house that could cause a fall or an injury.

These are the everyday safety checks of the place a resident lives.

Cited at 27% of similar homes in the past two years.

Ask on a tour Where are cleaning products and medicines kept?

Licensing

Operating within the license: the number of residents and the level of care it allows.

A home must not take more residents, or a higher level of care, than it is licensed for.

Cited at fewer than 1% of similar homes in the past two years.

Ask on a tour What level of care is this home licensed for, and how many residents?