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Assisted living home
Residences in the Hills Phoenix, AZ
3011 W Estes Way, Phoenix, AZ 85339
- Licensed for 5 residents
- Directed care
$3,500 to $10,000 a month
Typical for assisted living homes in Arizona
Reina McRae
Integrity Senior Placement
Want to know if Residences in the Hills has a room?
Learn about
Residences in the Hills
From its state license
- Licensed by Arizona for 5 residents at directed care, the highest of the state's three assisted living care levels.
Address
Location
3011 West Estes Way, Phoenix, AZ 85339Maricopa County
Arizona state record
What the inspections show
In Arizona, the Department of Health Services licenses assisted living homes and communities, inspects them and looks into complaints. Its record for each one is public on AZ Care Check (this home's record, opens in a new tab).
Licensed in June 2024. Its licensing inspection on May 29, 2024 cited no deficiencies, as every licensing inspection on file did. It has not had a routine inspection yet. Among the homes on file, a new home's first routine inspection has come a median of 17 months after its licensing inspection.
No complaint inspections in the past two years. 77% of similar homes had no complaint inspection that led to a citation.
ADHS took two enforcement actions in the past two years, with civil penalties of $3,750 in all. 58% of similar homes had none.
Cited at more than one inspection since May 2024: Admission and residency agreements (two inspections), Directed care services (two inspections), Emergency and safety (two inspections), and five other areas.
ADHS accepted its plan to correct each of the 14 deficiencies cited in the past two years.
Last updated September 24, 2026.
License detailsLicense AL13043H, valid to June 3, 2027
- License number
- AL13043H
- Facility type
- Assisted living home
- Name on the license
- Residences in the Hills
- Licensed capacity
- 5 residents
- Care level
- Directed care
- Effective
- June 4, 2026
- Expires
- June 3, 2027
- For residents and staff
- (602) 410-5894
The full inspection record3 inspections on file since May 2024, 2 with deficiencies cited.
Last updated September 24, 2026.
2025
February 6, 2025
- Staffing and staff records R9-10-806.A.1.b.iPlan of correction accepted
- Staffing and staff records R9-10-806.A.7Plan of correction accepted
- Admission and residency agreements R9-10-807.A.1-2Plan of correction accepted
- Admission and residency agreements R9-10-807.B.1.a-bPlan of correction accepted
- Admission and residency agreements R9-10-807.E.1-4Plan of correction accepted
- Service plans R9-10-808.A.5.aPlan of correction accepted
- Service plans R9-10-808.A.5.bPlan of correction accepted
- Service plans R9-10-808.C.1.gPlan of correction accepted
- Directed care services R9-10-815.E.1Plan of correction accepted
- Directed care services R9-10-815.F.2.a.i-iiPlan of correction accepted
- Medication R9-10-816.B.3.cPlan of correction accepted
- Food service R9-10-817.C.4.aPlan of correction accepted
- Emergency and safety R9-10-818.B.1Plan of correction accepted
- Upkeep and hazards R9-10-819.A.6Plan of correction accepted
2024
August 5, 2024
- Staffing and staff records R9-10-806.A.1.b.iPlan of correction accepted
- Staffing and staff records R9-10-806.A.7Plan of correction accepted
- Admission and residency agreements R9-10-807.A.1-2Plan of correction accepted
- Admission and residency agreements R9-10-807.B.1.a-bPlan of correction accepted
- Admission and residency agreements R9-10-807.E.1-4Plan of correction accepted
- Service plans R9-10-808.A.5.aPlan of correction accepted
- Service plans R9-10-808.A.5.bPlan of correction accepted
- Service plans R9-10-808.C.1.gPlan of correction accepted
- Directed care services R9-10-815.E.1Plan of correction accepted
- Directed care services R9-10-815.F.2.a.i-iiPlan of correction accepted
- Medication R9-10-816.B.3.cPlan of correction accepted
- Food service R9-10-817.C.4.aPlan of correction accepted
- Emergency and safety R9-10-818.B.1Plan of correction accepted
- Upkeep and hazards R9-10-819.A.6Plan of correction accepted
Enforcement actions
April 21, 2025
AZ Care Check record of the enforcement action on April 21, 2025, opens in a new tabSeptember 30, 2024
AZ Care Check record of the enforcement action on September 30, 2024, opens in a new tab
What was cited on February 6, 2025, in plain words
Staffing and staff records
Caregiver qualifications and records: skills checked before working alone, training, CPR and first aid cards, TB screening and fingerprint clearance on file.
It is about whether the people giving care have been trained and checked, and whether the home can prove it.
Cited at 34% of similar homes in the past two years.
Ask on a tour How are new caregivers trained, and how long before they work a shift alone?
Admission and residency agreements
What a home must have before a resident moves in, such as a recent health assessment and TB screening, and what the written residency agreement must say.
It is about whether the home knew a resident's needs on day one, and whether the family has the terms in writing.
Cited at 21% of similar homes in the past two years.
Ask on a tour May we read the residency agreement and the move-in assessment before we sign?
Service plans
Each resident's written care plan: what help they get, how often, and who gives it. Caregivers must follow the plan, record what they did, and update it when needs change.
The service plan is the day-to-day care a resident receives. Citations here are about plans missing, out of date, or not followed.
Cited at 28% of similar homes in the past two years.
Ask on a tour How often is the care plan reviewed, and can family take part?
Directed care services
Care for residents who cannot direct their own care, such as many people with dementia: closer care planning, weight checks, and exits that are safe for them.
These rules protect residents who cannot speak up for themselves.
Cited at 26% of similar homes in the past two years.
Ask on a tour How do you keep residents with dementia safe without locking them in?
Medication
How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.
A missed, late or wrong dose can change how a resident feels and how safe they are.
Cited at 34% of similar homes in the past two years.
Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?
Food service
Menus and snacks posted ahead, special diets, and food safety, such as keeping cold food at 41 degrees or below.
It is about meals that meet a resident's diet and are safe to eat.
Cited at 4% of similar homes in the past two years.
Ask on a tour May we see this week's menu, and how do you handle special diets?
Emergency and safety
Disaster and evacuation drills, first aid supplies, and what staff must do and record after a resident's accident or injury.
It is about whether staff know what to do in an emergency, and whether the family hears about an injury.
Cited at 19% of similar homes in the past two years.
Ask on a tour When was the last fire drill, and how would you tell me if my parent were hurt?
Upkeep and hazards
A clean, safe building: chemicals locked away, hot water at a safe temperature, and nothing in the house that could cause a fall or an injury.
These are the everyday safety checks of the place a resident lives.
Cited at 27% of similar homes in the past two years.
Ask on a tour Where are cleaning products and medicines kept?
These explain the rule, not what happened. The state's own report is on AZ Care Check.
How the figures above are counted
- Complaint and enforcement figures: 331 licensed assisted living homes with 5 or fewer beds in the Phoenix and Tucson areas licensed for the whole period, September 2024 to September 2026.
- A complaint inspection counts here when it cited at least one deficiency.
- Most ADHS enforcement actions are civil penalties (fines).
- An area is one section of Arizona's assisted living rules, such as Medication or Service plans. A repeat can be a different problem under the same section.
- Counts only: ADHS does not rate or rank homes, and neither do we.
Our research
Learn more about Residences in the Hills
Overview
In our words
Residences in the Hills is an assisted living home on West Estes Way in Phoenix, licensed for 5 residents. It is licensed for directed care, the level for residents who need staff to direct their day, including many living with dementia.
Visit in the afternoon and sit in the dining room for a while. Ask to see the actual room, not the model.
Pricing and payment
Prices
- Assisted living home
- $3,500 to $10,000 a monthEstimated
These are typical monthly costs, not Residences in the Hills’s own price. Source: Integrity Senior Placement market figures, September 2026, Arizona rates: shared room $3,500 to $5,000, private room $5,500 to $10,000. Call or ask us for a verified price and whether a room is open.
Details change, so call us to check anything important.
Integrity Senior Placement is an independent placement service, not this community. Our help is free to you.
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Reina McRae
Integrity Senior Placement, based in Scottsdale
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