Halyna's Care Phoenix, AZ

Emergency responder forms

A state law that requires a standard form for each resident, given to paramedics in an emergency: medicines, contacts, and care wishes.

It means paramedics get the facts they need quickly if a resident must go to the hospital.

Cited at 18% of similar homes in the past two years.

Ask on a tour Is the emergency form for each resident kept up to date? Where is it kept?

Administration

The duties of the owner and manager: written policies, a caregiver in charge on site at all times, background checks, and telling ADHS about changes such as a new manager.

It is about who is accountable for care at any hour and whether the home runs by its own written rules.

Cited at 23% of similar homes in the past two years.

Ask on a tour Who is in charge when the manager is not here, and how do I reach them?

Staffing and staff records

Caregiver qualifications and records: skills checked before working alone, training, CPR and first aid cards, TB screening and fingerprint clearance on file.

It is about whether the people giving care have been trained and checked, and whether the home can prove it.

Cited at 29% of similar homes in the past two years.

Ask on a tour How are new caregivers trained, and how long before they work a shift alone?

Admission and residency agreements

What a home must have before a resident moves in, such as a recent health assessment and TB screening, and what the written residency agreement must say.

It is about whether the home knew a resident's needs on day one, and whether the family has the terms in writing.

Cited at 19% of similar homes in the past two years.

Ask on a tour May we read the residency agreement and the move-in assessment before we sign?

Medication

How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.

A missed, late or wrong dose can change how a resident feels and how safe they are.

Cited at 32% of similar homes in the past two years.

Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?

Emergency and safety

Disaster and evacuation drills, first aid supplies, and what staff must do and record after a resident's accident or injury.

It is about whether staff know what to do in an emergency, and whether the family hears about an injury.

Cited at 19% of similar homes in the past two years.

Ask on a tour When was the last fire drill, and how would you tell me if my parent were hurt?

Upkeep and hazards

A clean, safe building: chemicals locked away, hot water at a safe temperature, and nothing in the house that could cause a fall or an injury.

These are the everyday safety checks of the place a resident lives.

Cited at 28% of similar homes in the past two years.

Ask on a tour Where are cleaning products and medicines kept?