Orchard Pointe at Terrazza

Highlights

• ADHS records list the license as authorizing 34 residents at the directed care level and 111 at the personal care level, within a total capacity of 145.
• The community's website says this is the only Heritage Communities property in the Phoenix area with a pool.

Care and services

According to the community's website, care available at Orchard Pointe at Terrazza includes help with incontinence, blood sugar checks and insulin injections for diabetic care, and medication management covering pills, injections, drops, nasal sprays, inhalers and oxygen. The site also says staff coordinate care with physicians, therapists, home health and hospice providers, and that respite stays of two weeks to three months are available in fully furnished apartments. ADHS records separately show the facility licensed for directed, personal and supervisory care services, with capacities of 34 and 111 residents respectively for directed and personal care.

Daily life

The community's website says meals include breakfast, lunch and dinner daily in a restaurant-style dining area with cathedral-style windows, plus daily snacks and beverages. Listed activities include Music-Muscle-Memory, Boomwhackers, a bell choir and cardio-drumming, along with recreational outings. The site also lists an outdoor swimming pool, which it says is the only pool among Heritage Communities properties in the Phoenix area, a landscaped and secure outdoor courtyard, a chapel with religious services, a movie theater and pub with soft-serve ice cream, and a salon and barbershop. Housekeeping and linen laundry are listed as weekly, small pets are described as welcome, and the site lists scheduled transportation to medical appointments in a lift-equipped vehicle plus a personal safety pendant call system.

The neighborhood

Map data places a Walgreens pharmacy about 0.18 miles from the facility and a Fry's Food and Drug grocery store about 0.23 miles away. Terramar Park is listed about 0.14 miles from the address. The nearest hospital, Abrazo Arrowhead Campus, is about 3.96 miles away by straight line distance; six more hospitals, including HonorHealth Deer Valley Medical Center and Banner Thunderbird Medical Center, are within 10 miles.

The company

Orchard Pointe at Terrazza is operated by Heritage Communities, whose website says it owns and operates communities across Nebraska, Iowa, Arizona and Texas, headquartered at 16934 Frances Street STE 200, Omaha, Nebraska. A public business record lists the operating entity as formed on May 31, 2016, and active as of September 2026.

Questions families ask

What level of care is Orchard Pointe at Terrazza licensed for?

ADHS licenses it as an Assisted Living Center-Directed, the highest of the state's three assisted living care levels, for residents who cannot direct their own care, for example because of dementia or other cognitive impairment.

How many residents can the facility serve?

ADHS records list a total capacity of 145 residents, broken down as 34 at the directed care level and 111 at the personal care level, with supervisory care services also authorized.

Does Orchard Pointe at Terrazza offer memory care?

The community's website describes a secure memory care unit using a Montessori-inspired program it calls Portraits, with staff on site 24 hours a day trained according to Alzheimer's Association guidelines.

Who operates the facility?

It is operated by Heritage Communities, which also lists three other Arizona properties under the Orchard Pointe name: Orchard Pointe at Arrowhead, Orchard Pointe at Glendale and Orchard Pointe at Surprise.

What payment sources does the company accept?

The community's website says it accepts private pay or veterans' benefits.