Triple Hearts Assisted Living I LLC Mesa, AZ

Emergency responder forms

A state law that requires a standard form for each resident, given to paramedics in an emergency: medicines, contacts, and care wishes.

It means paramedics get the facts they need quickly if a resident must go to the hospital.

Cited at 14% of similar homes in the past two years.

Ask on a tour Is the emergency form for each resident kept up to date? Where is it kept?

Tuberculosis screening

TB screening for staff and residents, and yearly TB training for staff.

It is a basic infection control rule in a shared home.

Cited at 21% of similar homes in the past two years.

Ask on a tour How do you screen new staff and residents for TB?

Administration

The duties of the owner and manager: written policies, a caregiver in charge on site at all times, background checks, and telling ADHS about changes such as a new manager.

It is about who is accountable for care at any hour and whether the home runs by its own written rules.

Cited at 25% of similar homes in the past two years.

Ask on a tour Who is in charge when the manager is not here, and how do I reach them?

Quality management

The home's own system for finding problems, such as falls and other incidents, fixing them, and reporting them to the owner on a set schedule.

A working system means a problem with one resident leads to a change that protects the others.

Cited at 7% of similar homes in the past two years.

Ask on a tour What happens after a resident falls? Who reviews it?

Staffing and staff records

Caregiver qualifications and records: skills checked before working alone, training, CPR and first aid cards, TB screening and fingerprint clearance on file.

It is about whether the people giving care have been trained and checked, and whether the home can prove it.

Cited at 34% of similar homes in the past two years.

Ask on a tour How are new caregivers trained, and how long before they work a shift alone?

Personal care services

Hands-on help such as bathing and dressing, skin care to prevent sores, and a call bell or intercom a resident can reach.

It is the help a resident needs every day, and how fast they can get it.

Cited at 5% of similar homes in the past two years.

Ask on a tour How does a resident call for help at night, and how fast does someone come?

Emergency and safety

Disaster and evacuation drills, first aid supplies, and what staff must do and record after a resident's accident or injury.

It is about whether staff know what to do in an emergency, and whether the family hears about an injury.

Cited at 19% of similar homes in the past two years.

Ask on a tour When was the last fire drill, and how would you tell me if my parent were hurt?

Building and rooms

The building itself: bedrooms (no more than two people, privacy), bathrooms, clean linen, and pool safety where there is a pool.

It is about a resident's own room and the shared spaces they use every day.

Cited at 3% of similar homes in the past two years.

Ask on a tour Who else would share the room, and how is privacy kept?