Monte Manor Assisted Living Mesa, AZ

Fall prevention training

A state law that requires every staff member to be trained in preventing falls and in helping a resident who has fallen.

Falls are a leading cause of injury in older adults, so this training matters for nearly every resident.

Cited at 15% of similar homes in the past two years.

Ask on a tour What fall training do caregivers get, and how often is it refreshed?

Emergency responder forms

A state law that requires a standard form for each resident, given to paramedics in an emergency: medicines, contacts, and care wishes.

It means paramedics get the facts they need quickly if a resident must go to the hospital.

Cited at 14% of similar homes in the past two years.

Ask on a tour Is the emergency form for each resident kept up to date? Where is it kept?

Tuberculosis screening

TB screening for staff and residents, and yearly TB training for staff.

It is a basic infection control rule in a shared home.

Cited at 21% of similar homes in the past two years.

Ask on a tour How do you screen new staff and residents for TB?

Staffing and staff records

Caregiver qualifications and records: skills checked before working alone, training, CPR and first aid cards, TB screening and fingerprint clearance on file.

It is about whether the people giving care have been trained and checked, and whether the home can prove it.

Cited at 34% of similar homes in the past two years.

Ask on a tour How are new caregivers trained, and how long before they work a shift alone?

Admission and residency agreements

What a home must have before a resident moves in, such as a recent health assessment and TB screening, and what the written residency agreement must say.

It is about whether the home knew a resident's needs on day one, and whether the family has the terms in writing.

Cited at 21% of similar homes in the past two years.

Ask on a tour May we read the residency agreement and the move-in assessment before we sign?

Service plans

Each resident's written care plan: what help they get, how often, and who gives it. Caregivers must follow the plan, record what they did, and update it when needs change.

The service plan is the day-to-day care a resident receives. Citations here are about plans missing, out of date, or not followed.

Cited at 28% of similar homes in the past two years.

Ask on a tour How often is the care plan reviewed, and can family take part?

Medical records

Each resident's record: what care and medicine was given and by whom, required notices, and keeping records private.

Complete records let the next caregiver, a doctor or a hospital know what happened.

Cited at 17% of similar homes in the past two years.

Ask on a tour How do caregivers record medicines and care? Can family see the record?

Upkeep and hazards

A clean, safe building: chemicals locked away, hot water at a safe temperature, and nothing in the house that could cause a fall or an injury.

These are the everyday safety checks of the place a resident lives.

Cited at 27% of similar homes in the past two years.

Ask on a tour Where are cleaning products and medicines kept?