Assisted living home
Intouch at Highlands LLC Glendale, AZ
19918 N 65th Ave, Glendale, AZ 85308
- Licensed for 5 residents
- Directed care
$3,500 to $10,000 a month
Typical for assisted living homes in Arizona
Reina McRae
Integrity Senior Placement
Want to know if Intouch at Highlands LLC has a room?
Learn about
Intouch at Highlands LLC
From its state license
- Licensed by Arizona for 5 residents at directed care, the highest of the state's three assisted living care levels.
Address
Location
19918 North 65th Avenue, Glendale, AZ 85308Maricopa County
Arizona state record
What the inspections show
In Arizona, the Department of Health Services licenses assisted living homes and communities, inspects them and looks into complaints. Its record for each one is public on AZ Care Check (this home's record, opens in a new tab).
The state cited five deficiencies at its last routine inspection (December 19, 2025). 51% of similar homes had 2 or fewer at theirs.
No complaint inspections since September 2024.
AZ Care Check lists no enforcement action against this license.
Across three inspections since August 2024, the state never cited the same area twice.
ADHS accepted its plan to correct each of the 5 deficiencies cited since September 2024.
Last updated September 24, 2026.
License detailsLicense AL13092H, valid to September 24, 2027
- License number
- AL13092H
- Facility type
- Assisted living home
- Name on the license
- Intouch at Highlands LLC
- Licensed capacity
- 5 residents
- Care level
- Directed care
- Effective
- September 25, 2026
- Expires
- September 24, 2027
- For residents and staff
- (929) 789-6403
The full inspection record3 inspections on file since August 2024, 1 with deficiencies cited.
Last updated September 24, 2026.
2025
December 19, 2025
- Administration R9-10-803.A.9Plan of correction accepted
- Service plans R9-10-808.C.1.gPlan of correction accepted
- Medication R9-10-817.B.3.cPlan of correction accepted
- Food service R9-10-818.C.1Plan of correction accepted
- Upkeep and hazards R9-10-820.A.11Plan of correction accepted
2024
Enforcement actions
AZ Care Check has no enforcement actions on file for this home.
What was cited on December 19, 2025, in plain words
Administration
The duties of the owner and manager: written policies, a caregiver in charge on site at all times, background checks, and telling ADHS about changes such as a new manager.
It is about who is accountable for care at any hour and whether the home runs by its own written rules.
Cited at 25% of similar homes in the past two years.
Ask on a tour Who is in charge when the manager is not here, and how do I reach them?
Service plans
Each resident's written care plan: what help they get, how often, and who gives it. Caregivers must follow the plan, record what they did, and update it when needs change.
The service plan is the day-to-day care a resident receives. Citations here are about plans missing, out of date, or not followed.
Cited at 28% of similar homes in the past two years.
Ask on a tour How often is the care plan reviewed, and can family take part?
Medication
How medicines are stored (locked, at the right temperature), given exactly as the doctor ordered, and recorded each time.
A missed, late or wrong dose can change how a resident feels and how safe they are.
Cited at 34% of similar homes in the past two years.
Ask on a tour Who gives medicines here, how were they trained, and how is each dose checked?
Food service
Menus and snacks posted ahead, special diets, and food safety, such as keeping cold food at 41 degrees or below.
It is about meals that meet a resident's diet and are safe to eat.
Cited at 4% of similar homes in the past two years.
Ask on a tour May we see this week's menu, and how do you handle special diets?
Upkeep and hazards
A clean, safe building: chemicals locked away, hot water at a safe temperature, and nothing in the house that could cause a fall or an injury.
These are the everyday safety checks of the place a resident lives.
Cited at 27% of similar homes in the past two years.
Ask on a tour Where are cleaning products and medicines kept?
These explain the rule, not what happened. The state's own report is on AZ Care Check.
How the figures above are counted
- Routine figures: 246 licensed assisted living homes with 5 or fewer beds in the Phoenix and Tucson areas whose last routine inspection, between September 2024 and September 2026, was routine only.
- An area is one section of Arizona's assisted living rules, such as Medication or Service plans.
- Counts only: ADHS does not rate or rank homes, and neither do we.
Our research
Learn more about Intouch at Highlands LLC
Overview
In our words
Intouch at Highlands LLC is an assisted living home on North 65th Avenue in Glendale, licensed for 5 residents. It is licensed for directed care, the level for residents who need staff to direct their day, including many living with dementia.
Ask who works at night and how long the caregivers have been there. You cannot tell that from a photo, so ask in person.
Pricing and payment
Prices
- Assisted living home
- $3,500 to $10,000 a monthEstimated
These are typical monthly costs, not Intouch at Highlands LLC’s own price. Source: Integrity Senior Placement market figures, September 2026, Arizona rates: shared room $3,500 to $5,000, private room $5,500 to $10,000. Call or ask us for a verified price and whether a room is open.
Details change, so call us to check anything important.
Integrity Senior Placement is an independent placement service, not this community. Our help is free to you.
Glendale
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Reina McRae
Integrity Senior Placement, based in Scottsdale
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